Room Attendant

**Why hospitality.**

Hospitality is an exciting industry to become part of, it’s all about creating a warm and welcoming experience for all our guests and a rewarding environment in which you’ll love working in, are you looking for a career in Hotel Hospitality?

**The Role**

We are looking for Room attendants who would enjoy working in a luxury Historic Hotel environment & the quaint Old Hall Hotel. The Room Attendants will work with the Head Housekeeper or Housekeeping supervisor, responsible for ensuring the highest possible standards of cleanliness of guest rooms and that guest supplies are replenished. You will also be responsible for service areas, corridors, equipment, appearance, uniforms and maintenance by reporting defects in the rooms to maintenance and hand any lost property.

**Overview of the role**
- Liaise with the housekeeper on areas to be cleaned
- Ensuring doors to occupied rooms are never left unsecured
- Never allowing a guest access to individual rooms without first establishing their right to be in the room
- Clean and service rooms according to the standards required by the hotel
- Strip departure rooms as soon as they become vacant
- Ensure that the trolley is set up correctly and that are stores collected
- Clean, inspect and make beds, and report any damage or stains to Head Housekeeper or Supervisor
- Report any maintenance issues and any soft furnishings and upholstery in need of change, repair or cleaning
- Clean bathrooms, walls, floors, furniture, fixtures and fittings
- Vacuum carpets, upholstery and soft furnishings
- Pay special attention to any additional cleaning, maintenance, VIP rooms
- Replenish all guest supplies as directed by the Head Housekeeper
- Ensuring that complimentary gifts are distributed to the pre-allocated room
- Responsible for clearing the corridor of all equipment and that it is stored neatly and tidily in-service areas
- Hand in all lost property to Head Housekeeper or supervisor, marked with room number and date when found
- Complete spring cleaning of rooms as required and or requested by the Head Housekeeper or Supervisor
- Check any pillows, duvets, valances which may need changing
- Check any room which may not require service, or has a Do Not Disturb sign on the door and report or handover to Head Housekeeper
- To maintain hygiene standards at all times whilst cleaning the room and bathroom, especially when cleaning food & beverage items such as tea & coffee facilities
- Being accountable for your key card at all times whilst signed out for your shift

**ESSENTIAL**
- Previous housekeeping or cleaning experience
- Ability to work as part of a team
- Reliable, Efficient and pro-active
- Confident and effective communicator who can converse at all levels
- High levels of personal presentation and grooming

**About us.**

Under the Ensana brand, we manage two hotels in Buxton, situated adjacent to each other, they are the Buxton Crescent Hotel & Old Hall hotel.

Buxton is a lovely historic spa town which is nestled in beautiful surrounding countryside within Derbyshire. Close to the county boundary with Cheshire to the west and Staffordshire to the south, Buxton is described as "the gateway to the Peak District National Park".

The Buxton Crescent is an historic iconic grade 1 listed building. It is one of the most architecturally significant buildings in the country. “The Crescent was the centrepiece of the Fifth Duke of Devonshire’s plans to establish a fashionable Georgian spa town in Buxton, originally having two hotels and lodges. The Crescent has undergone an extensive redevelopment and restoration completed in October 2020, the luxury hotel offers circa 81 bedrooms, including suites, extensive spa facilities, with a thermal natural water spa, and spa lounge. The hotel has a stunning restaurant, bar and incorporates the magnificent Assembly Rooms, Card Room, and conference meeting rooms for business meetings and weddings. Buxton Crescent Hotel & Thermal Spa offers our guests an ultimate luxury 5* experience.

The Old Hall hotel is reputed to be the oldest hotel in the UK, brimming with charm and full of historic character our guests love. Situated opposite the beautiful Pavilion Gardens and within the vicinity of the famous Buxton Opera House, this is a quirky small friendly hotel which offers warmth working within such a small team.

**Benefits**
- **Benefits from your first day**:_
- Free uniform provided, including shoes
- Free meals on duty & themed meals
- Tips paid to all everyone
- Team member of the quarter/ year
- Team members committee
- Excellent opportunities for career development
- Recommend a friend scheme
- Colleague recognition & reward scheme
- **Additional benefits
- after probationary period**:_
- Welcome complimentary hotel stay*
- Team member hotel discounts across Ensana & Danubius hotels
- Family & friends hotel discounts across Ensana & Danubius hotels
- 50% off food & beverage *
- Free use of the spa*
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