Mailroom Operator

2 weeks ago


London, United Kingdom Recroot Ltd Full time

Duration: a 3 month basis with the option to extend if required.

We need staff to join the Central Mail Room within the centralised Business Support services to assist and support the effective delivery of postal services for Camden and contribute towards the overall objectives of the service, enabling services to meet their statutory and legal obligations and Camden Plan objectives.

About the role You will work methodically in processing incoming mail, ensuring security of confidential information, and accuracy and timeliness of deliveries in line with service standards. In doing so, you will be responsible for scanning inbound mail and archiving in accordance with retention policies. You will also be responsible for collecting and processing outbound post using specific systems. In undertaking the role, you will embrace the use of technology to support service users and ensure that the level of support offered is flexible. You will use innovative and imaginative thinking to improve service delivery and promote the use of the Council’s hybrid mail solution to process the majority of outbound post. The service that you provide has a direct impact on Camden residents who choose to contact Camden by post as you will be ensuring that their correspondence is processed in a timely way. You will also be ensuring that services across Camden receive information that is needed for them to undertake their legal and statutory duties.

About you You will need to have the following knowledge, skills, and experience to be able to effectively undertake the role:

- Experience of working in a mailroom environment or similar
- Resilience and ability to work with sensitive and sometimes challenging information
- Knowledge of Health & Safety in the workplace.
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused support service.
- Excellent levels of literacy and numeracy
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
- Ability to deal diplomatically and confidentially with a wider range of stakeholders internally and externally
- Ability to identify improvements to processes and systems and to share the recommendations with the wider team.
- It is desirable that you hold a current UK driving license

**Job Types**: Full-time, Fixed term contract
Contract length: 3 months

**Salary**: £13.06 per hour

Schedule:

- Monday to Friday

Work Location: One location

Expected start date: 16/01/2023


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