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Contact Centre Agent

1 month ago

Chertsey, United Kingdom THORPE PARK Resort Full time

**Contact Centre Agent**

THORPE PARK Resort, Staines Road
Chertsey, SURREY, KT16 8PN
United Kingdom

We’re on the lookout for Contact Centre Agents to join the team at our central Midway Customer Call Centre based in Chertsey, Surrey.

Please be aware that this role is not part of Thorpe Park Resort and is based working in a call centre next door to the theme park

**What we are looking for**
- Excellent interpersonal skills with a polite, eloquent, and out-going demeanour
- The confidence and ability to engage with colleagues across our business and with our guests
- Previous call centre experience in a fast-paced environment (desirable)
- Great Microsoft skills and the ability to pick up new systems quickly and easily
- Bags of personality with plenty of initiative

You’ll be providing answers to questions and enquiries, giving information and advice, placing guest orders via the dedicated booking system, or resolving guest complaints and problems in a proactive, solutions focused way.

Every guest is different, so you’ll identify each guests’ individual needs, making sure to clarify information, research every issue, and provide a solution. Despite handling a high call volume and maintaining a rapid response rate

This is a full-time, permanent contract. Due to the 7-day nature of the business this would include weekends and bank holidays as required.

**What’s in it for you**

Alongside working together with a great team to deliver phenomenal results, you’ll also receive:

- Fortnightly pay at £10.98 per hour
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Hotel stay discounts

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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