Omni-channel Manager

4 weeks ago

Chertsey, United Kingdom Blue Square Full time

**The Opportunity**

We are currently recruiting for a Omni-Channel Manager, offering a salary between £50,000 - £55,000 per annum based in the Samsung HQ in Chertsey with ad hoc travel. This is a permanent position with Blue Square whist supporting Samsung.

**This is the perfect role if you want the opportunity to**:

- To work across multiple exciting projects
- The chance to have a position where every day is different
- To work on Samsung's leading channel/network operator accounts

**The Company**

Blue Square (part of the Brand Partnership Group) was founded in 2009, with a core belief that the human touch and innovative technology could help brands engage with their customers, growing sales and increasing loyalty. Since then, we have developed thebusiness to become an award-winning brand engagement agency, working with some of the most successful brands on the planet.
Operating across the UK to pioneer brand engagement by connecting people, technology, and data, whilst championing sustainable partnerships for an ever-evolving world.

**The Role**

This role will be based within Samsung's head office, with regular external visits to meet with one of our major Network Operator Partners in Contact Centres, Digital and Retail environments, with a broad remit of stakeholders to manage across Contact Centre,Retail, Channel Marketing and Account Management, to aid the delivery of all aspects of retail and contact centre within the relevant mobile channel(s).
You will be planning and managing the rollout of fixtures, devices and messaging of our client’s and Network Operator Partners retail displays across all mobile products. You will also be planning and managing all retail communication and engagement withinyour relevant network partner(s). Additionally, you will be responsible for the management and governance of all retail contractual agreements.
Whilst the planning of these activities is key, the operational delivery and end to end management of projects and programmes is fundamental to this role. Therefore, you must feel comfortable in a fast-paced environment, where no two days are the same, spinninglots of plates.

**Key Responsibilities**:

- Build strong relationships with Senior Stakeholders both internally and externally within your Channel/Network Operator Partner(s)
- Lead the Samsung Relationship Manager (SRM) dedicated to Contact Centre to execute best in class channel contact centre execution, aligned JBPs and ownership of Contact Centre relationships within your Channel/Network Operator Partner(s)
- Support the development of best-in-class retail solutions by actively supporting all retail trials and projects
- Delivery of all Retail and Contact Centre Programs within your Channel/Network Operator Partner(s) including but not limited to training (both in
- life and at launch/induction), staff engagement, store staff incentives, device seeding and promoter programs
- Work closely with Head of Channel Operations to support and facilitate meetings and new initiatives planned for channel contact centres
- Delivery of regular Management and ROI reporting

**Skill, Experience & Attributes**
- Experienced within marketing and account management
- Understanding of retail, digital and contact centre operations
- Ability to lead projects end to end - From planning to operational delivery
- Passion for retail execution and delivery
- Previous experience of channel account partnerships is advantageous
- Willing to embrace, live and embed our ETHIC values; Excellence, Together, Heart, Integrity & Curious - instilling confidence, clarity, and collaboration
- Experience working with a major network operator advantageous
- Full UK Driving License Required

**What’s in it for you?**
- Salary: £45,000 - £55,000 pa
- Bonus: 10% of Salary
- Perkbox & Perkbox freebies
- Perkbox Medical & EAP
- Company Car
- Company Sick Pay
- Life Assurance: 4 x annual salary

**Equality, Diversity, and Inclusion**

We aim to ensure that all applicants are provided with the same opportunities during the recruitment processes, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by equalities legislation. We encouragepeople to reach out to our Recruitment team to discuss any reasonable adjustments or additional support.

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