Customer Service Assistant

5 months ago


Chertsey, United Kingdom Midway Full time

Roles & Responsibilities:
We’re on the lookout for a Customer Service Assistant to join our team at our central Midway Contact Centre based in Chertsey, Surrey. Although this role is not a remote role, after your probationary period, hybrid working may be available.

If you enjoy achieving individual and team targets and want to work somewhere where you are valued as a team member then this is the role for you.

You must be reasonably located to commute to Chertsey. This is a permanent contract, offering full-time (32.5) hours, from 0900 - 16:30. Due to the 7-day nature of the business this may include occasional weekends and bank holidays as required.

**Please be aware that this role is not part of Thorpe Park Resort and is based in a contact centre next door to the theme park**

Can work under your own initiative, every guest is different, so you’ll identify each guests’ individual needs, making sure to clarify information, research every issue, and provide a first response resolution.

Able to achieve realistic key performance indicators and targets.

Qualification & Experience:

- Excellent interpersonal skills with a polite, eloquent, and out-going demeanour
- The confidence and ability to engage with colleagues across our business and with our guests.
- Experience of working within a customer service environment
- The ability to work in a fast-paced industry.
- Great Microsoft skills and the ability to pick up new systems quickly and easily.
- Bags of personality with plenty of initiative

**Benefits**:
Alongside working together with a great team to deliver phenomenal results, you’ll also receive:

- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Bonus scheme, meaning you could be earning more than your hourly rate
- FREE Thorpe Park bus access
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Hotel stay discounts

**_We are currently undergoing our annual pay review process; new rates will start from 1st April._**

Pay Range: GBP £10.98/Hr.


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