Human Resources Assistant

6 days ago

Sunderland, United Kingdom University of Sunderland Full time

To provide efficient and comprehensive support in the delivery of key HR Services.
To provide high quality, timely and accurate work to agreed standards, and to
deliver excellent customer service and value for money. To act as a role model
within Human Resources, demonstrate the University values and respond flexibly to
the business needs.

**Key Responsibilities**
**and Accountabilities**:

- To be the first point of contact for human resources related queries,

providing a friendly and professional service to key internal and external
stakeholders of the university.
- Work in collaboration with other HR Assistants, take responsibility for

managing standard cases and processes as required (such as absence
management, consultations and discipline and grievance) under the
direction of Assistant and HR Business Partners.
- Work in partnership with the Assistant and HR Business Partners and client

areas to provide operational advice on the people implications of strategic
and business plans.
- Work proactively with the payroll team ensuring accurate updating of

relevant HR/relevant systems.
- Liaising and collaborating with staff at all levels (face to face, online or in

writing) to explain and interpret HR policies and procedures and terms and
conditions of employment and providing first-line advice on areas covered
by own remit.
- Take responsibility for an overview of employee relations matters at HR

Assistant level contributing to projects, providing management information
and ensuring our policies and processes are adapted in line with
employment law changes.
- Responsible for working directly with faculties and services to support HR

processes including workforce changes, e.g. managing the fixed term
process and redeployment procedures, as well as staff recruitment e.g.
staff authorisation, vacancy management and the recruitment process from
start to finish. You will be responsible for ensuring the quality of the
information within the staffing authorisation process and Vacancy
Management parts of the e recruitment system, resolving any issues with
regards to inconsistencies or missing information with relevant
stakeholders.
- To escalate appropriate matters to the Assistant HR Business Partner,

providing background information, preparing outline notes, initial research
surrounding policies and procedures, and providing appropriate information
to assist.
- Provide solution-focused recommendations for employee related cases to

the HR Business Partner and draft responses for their approval as
appropriate, in order to assist and enable timely processing of employee
related queries/issues.
- Oversee attendance management, running monthly reports, identifying

trends and providing pro-active advice to line managers, referring complex
cases to the Assistant/HR Business Partner.
- Any other relevant duties and responsibilities that fall within the remit and

grade of this post.

**Part 2A: Essential and Desirable Criteria**

**_Essential_**

**Qualifications and Professional Memberships**:

- CIPD qualified or equivalent HR experience (Associate CIPD)
- Educated to A-Level standard

**Knowledge and Experience**:

- Experience:
- Experience of Employee Relations providing first line advice and supporting
- HR casework- Experience of balancing a busy and varied HR workload.
- Experience of delivering high quality customer service within a busy HR
- team.- Experience of effectively communicating complex and sensitive information
- to managers and staff at different levels.- Experience of interpreting and advising on issues relating to the full employee

lifecycle including interpreting complex policies and procedures.
- Key Knowledge and Expertise:
- Use Microsoft Word to create letters and documents to a good standard.
- Use Microsoft Excel to present basic information to a good standard
- Input and manage records in a complex HR database or similar system.
- Experience of Office 365 and in particular Microsoft Teams.

**_Desirable _**

**_Qualifications and Professional Memberships:_**
- Human Resources Degree or equivalent experience

**Knowledge and Experience:
- Key Knowledge and Expertise:
- Experience of working in an education environment
- Experience of working with trade unions.
- Able to use Microsoft Excel formulae, pivot tables and charts.
- Demonstrable knowledge of current UK employment law.

University of Sunderland

**Role Profile**

Part 2

**Part 2B: Key Competencies**

**Competencies are**
**assessed at the**
**interview/selection**
**testing stage
**Communication**
**Oral Communication**
- Delivery methods are chosen and tailored to aid understanding and meet the

needs of others
- Takes action to correct any misunderstandings or mistakes
- Checks on recipient's understanding and takes action to remedy any

miscommunications
- Adapts style in response to feedback

**Written Communication**
- Anticipates the others' needs for information
- Adjusts the level of content to suit audiences

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