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Human Resources Assistant
3 months ago
Work collaboratively as part of a team of administrators across both HR
Operations and HR Organisational Development to provide a robust and
efficient HR administrative service. This will be in line with agreed SLAs and
KPIs.
This role will provide HR support to Employee Relations and Wellbeing,
Management Systems, Business Partnering, Talent Acquisition and Talent
Development as well as working with and supporting payroll colleagues as
and when required.
**Key**
**Responsibilities**
**and**
**Accountabilities**:
Key tasks (to be agreed with the Payroll and Admin Manager) may include;
- Provide first line support and information on policies, procedures and
processes.
- Conduct meetings with staff around straightforward issues such as
end of fixed-term contracts, routine sickness absence, maternity and
other parental leave, escalating more complex issues to the
Employee Relations team.
- Maintain accurate HR information across all teams in HR, including
the entry of data onto the HR and Payroll system. Ensure
consistent, timely and accurate input for monthly deadlines. Work
proactively with the payroll team on information exchange and
updating.
- Produce documents for staff and managers including contracts of
employment, termination and any changes to terms and conditions.
- Verify the identity and eligibility to work of new starters in line with
government right to work rules.
- Maintain the Academic Tutor system including the entry of data onto
the HR and Payroll system. Ensure consistent, timely and accurate
input for monthly deadlines. Work proactively with the payroll team
on information exchange and updating.
- Monitor and process renewals e.g. DBS/work visas.
- Provide support with absence management, analysis monthly
reports, work with managers to ensuring the correct paperwork has
been completed and returned to HR, as necessary feedback to the
Payroll and Admin Manager so appropriate processes can be
followed.
- Support the HR planning and analytics team with data cleansing,
data improvement and production of reports, surveys and external
returns as required.
- Administer the Occupational Health provision liaising with staff
across the University to ensure timely and efficient appointments
and reports.
- Administer the Maternity/Paternity/Adoption processes
- Administer the e-Recruitment system working alongside the Talent
Acquisition team. Maintain accurate information, confirm shortlisting,
- Maintain secure and confidential HR e-file systems and archiving
processes.
- Contribute to the development of processes and procedures that
support areas of own remit to align to existing, changing and future
University processes, escalating issues/process improvements as
appropriate.
- Manage HR/payroll inboxes dealing with any initial queries and
signposting the person to the relevant colleague or area of expertise
- Organise and attend regular employee drop-in sessions to advise on
and answer queries related to HR/Payroll processes and
procedures.
- Provide general administration support to the whole HR department
as appropriate including attendance at meetings and minute taking,
coordinating room booking/photocopying for investigations/hearings
etc.
- Receive enquirers, visitors and external suppliers to the
Department/University and develop an effective approach to this
ensuring good customer service.
- Provide cover for other administration/assistant colleagues across
the department, which may include cover for the PA to the Director
of HR from time to time to ensure consistency of admin support for
SMT members.
- Engage in cross skilling with areas of HR Operations e.g. Payroll to
ensure effective delivery and resilience within the service.
- Contribute to HR projects and working groups as appropriate.
- Act as an ambassador for the University and the HR team and role
model the University values.
- Undertake any other duties commensurate with grade
**Special**
**Circumstances**:
University of Sunderland
**Role Profile**
Part 2
**Part 2A: Essential and Desirable Criteria**
**Essential Essential:
**Desirable**:
**Qualifications & Professional Memberships**:
- GCSE / Level 2 Maths and English Grade C or equivalent
- A Level / Level 3 qualification or equivalent professional experience
**Experience**:
- Significant experience of delivering a high quality administration
service, including drafting letters and correspondence with an
excellent attention to detail.
- Significant experience of delivering a high quality customer
service to both internal and external customers and
stakeholders.
- The ability to build effective relationships with managers, trade
unions and other stakeholders.
- Excellent verbal and written communication skills
- A good level of relevant digital and IT skills for the role including
competence in Microsoft Word, Outlook and Excel.
**Desirable**:
**Qualifications & Professional Memberships**:
- Associate CIPD
**Experie