Collections Agent
6 months ago
We have an opportunity for a collections agent to join our friendly team to deal with queries and contacts from our commercial customers who may be in arrears with their water and sewerage bills.
**What you'll do**:
If you are ambitious, hitting your targets and enjoy a challenge we offer lots of opportunities to progress within the business.
Our collections team full-time roles are 37 hours between 08:30 and 16:45, Monday to Friday. If you are looking for more flexible hours or a shorter working week, we're a life friendly employer offering flexible working options, encouraging our team members to have a working pattern that fits in with their lives.
**What you'll need**:
***You will have a confident telephone manner, a customer service or collections background, and a natural ability to build and maintain rapport with customers.
You are professional, patient and can remain calm under pressure. You are a great communicator with excellent attention to detail.
You will be confident to suggest ways to make things better so we can continually improve on what we do.
**What you'll receive**:
We offer a wealth of both financial and non-financial benefits, including:
- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance related bonus of up to 10%
- Optimise Health Plan supporting you with your healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
**Who we are**:
Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.
We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, 2021 and 2022 South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.
We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
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