Customer Care Agent

7 months ago


Bristol, United Kingdom ABM Full time

**Description**:
**Job Title: Customer Care Assistant, PRM Operation**

**Location: Bristol Airport**

**Reporting To: Supervisor/Operations Manager**

**Purpose**:
To assist passengers requiring special assistance throughout their airport journey.

**Key Responsibilities**:

- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
- Assist passengers that are transferring flights
- Communicate to the **control and supervisor team**recording any additional passengers.
- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
- Use equipment safely and professionally.
- Provide manual lifting assistance as required.
- Record progress of the passenger using the Personal Digital Assistant issued.
- Be responsible for all Company equipment issued to you on a daily basis
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- Provide legendary service to all passengers
- Wear uniform correctly
- Follow correct sign in/out process
- Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.

**Required Experience for the Customer Service Agent role**:

- Previous experience of primarily working within Customer Services ideally in a customer facing role
- Must have the right to work in the UK
- Must pass a DBS check
- Must be able to provide 5 years reference information

**Desirable Skills for the Customer Service Agent role**:

- Excellent communication & interpersonal skills
- Flexibility
- Innovative
- Achievement orientated
- Energy/Drive
- Courteous
- Patient and understanding
- Security Aware


  • Customer Care Agent

    7 months ago


    Bristol, United Kingdom Irlam Associates Full time

    JOB TITLE: Customer Care Assistant LOCATION: Bristol Airport SALARY: £12.08PH SHIFT PATTERN: 5on 3off Days/Nights (9hrs Shift) Purpose: Working as a member of the PRM Airside Driver Team, you will drive the Company’s specialist vehicles on the airfield to transfer passengers with reduced mobility (PRM’s) from the aircraft to the terminal building or...

  • Customer Service Agent

    6 months ago


    Bristol, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £25,351.93 + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers...


  • Bristol, United Kingdom Corporate Recruitment Solutions Full time

    Customer Support Agent This is a fully remote role My client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibility innovative product to help people do that. They are a young,rapidly expanding start-up business looking for...

  • Customer Service Agent

    7 months ago


    Bristol, United Kingdom Matthew Olivers Ltd Full time

    **Customer Service Agent/Shipping - Bristol** Do you have previous experience in Customer Service or have you worked around at a port? We are looking for a friendly and organised Customer Service Agent to join this established company in Portbury. This is a great opportunity to join a new company and progress with your personal development/skills. **As a...

  • Customer Care Agent

    7 months ago


    Bristol, United Kingdom Irlam Associates Full time

    **Shifts: 4on 4off (6pm-6am)** **Pay Rate: £11 - £11.50 per hour** **Purpose**: To assist passengers requiring special assistance throughout their airport journey. **Key Responsibilities**: - Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate. - Ensure...

  • Customer Service Agent

    10 hours ago


    Bristol, United Kingdom NL Recruitment Full time

    **Customer Service Agents - Office Based** We're looking for a Customer Service Agent to join one of Europe's largest outsourced centres. You will be confident at dealing with customer queries. Ideally you should have a strong background within call centres previously. Excellent verbal and written English skills are essential. **The role**: - Flexible /...


  • Bristol, United Kingdom Coutts Full time

    Customer Service & Operations, Customer Customer Services Agent - Bristol, United Kingdom- Permanent- Full Time#R-00231321


  • Bristol, United Kingdom Tarmac Full time

    **Job Introduction**: Do you have a passion for excellent customer service? Would you like the opportunity to work in a dynamic successful team? Does a local job with free parking appeal to you? At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with...

  • Customer Support Agent

    7 months ago


    Bristol, United Kingdom Yolk Recruitment Full time

    **1st Line Customer Support Agent - Bristol - 3 Days onsite - £27k + On Call Allowance** Yolk Recruitment are working with a brand new client who are looking for a 1st Line Customer Support Agent. If you are looking for a new challenge and would like to join an organisation which will support your development then get in touch...

  • Customer Service Agent

    7 months ago


    Bristol, United Kingdom Essential Employment Full time

    Customer Service Agent needed in Flax Bourton, Bristol. The pay rate is £14.91 per hour PAYE This is a temporary role The reference number is: 408367 - The receipt of customer orders and accurate input of orders into the system - Monitoring the progress of quoted works - Working closely with the Fleet and Capacity planners to ensure customers are kept...


  • Bristol, United Kingdom NatWest Full time

    Join us as a Customer Services Agent in Bristol - This is a chance to join our Private Client and Advice Investment Services team, making the most of your customer care skills while looking after our investment products customers - The skills you learn and the qualifications you gain in this role could lay the foundations for the rest of your career -...

  • Estate Agent

    6 months ago


    Bristol, United Kingdom Connells Group Full time

    OTE - £35,000 - Uncapped Commission - Career Progression At **Connells**, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Kingswood**. **A quick look at the role** In this role you will be helping people find their dream home by generating and...

  • Estate Agent

    7 months ago


    Bristol, United Kingdom Connells Group Full time

    At **Taylors**, as part of the Connells Group, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Brislington**. OTE - £30,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be helping people find their...

  • Customs Agent

    2 days ago


    Bristol, United Kingdom Business West Full time

    **About Us** Business West is a newly-certified B Corp with over 200 staff and a turnover of £12 million, which comes from business, UK Public sector and European funded contracts. 21,000 businesses trust us to help them start, grow, innovate and export - as well as lobby the government on their behalf. Profits are reinvested back into the business in order...

  • Trainee Estate Agent

    3 weeks ago


    Bristol, United Kingdom Connells Full time

    Job Description OTE: £30,000, Uncapped Commission - Career ProgressionAt Connells , we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Longwell Green.The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and...


  • Bristol, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Services Agent in Bristol - This is a...

  • Customer Support Agent

    7 months ago


    Bristol, United Kingdom Communico Full time

    **About Us** Communico is a leading provider of innovative software solutions tailored for public and academic libraries in North America, Australia and the UK. Our mission is to empower libraries with the technology to help them better reach and engage with their communities and grow usage of their resources. We are dedicated to fostering a collaborative...

  • Customer Contact Agent

    7 months ago


    Bristol, United Kingdom TLT Full time

    We are recruiting for a Customer Contact Agent, to join our Mortgage Enforcement team in Bristol. This is an excellent opportunity to work within a team who act for some of the biggest lenders in the UK. You will be working to help set up solutions to help and support a customer through the litigation process with an overall objective of keeping them in...

  • Customer Contact Agent

    7 months ago


    Bristol, United Kingdom TLT Full time

    We are recruiting for a Customer Contact Agent, to join our Mortgage Enforcement team in Bristol. This is an excellent opportunity to work within a team who act for some of the biggest lenders in the UK. You will be working to help set up solutions to help and support a customer through the litigation process with an overall objective of keeping them in...

  • Trainee Estate Agent

    3 weeks ago


    Bristol, United Kingdom Connells Full time

    Job DescriptionOTE: £30,000, Uncapped Commission - Career ProgressionAt Connells, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Longwell Green. The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be...