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Customer Care Agent

8 months ago

Bristol, United Kingdom Irlam Associates Full time

JOB TITLE: Customer Care Assistant

LOCATION: Bristol Airport

SALARY: £12.08PH

SHIFT PATTERN: 5on 3off Days/Nights (9hrs Shift)

Purpose: Working as a member of the PRM Airside Driver Team, you will drive the Company’s specialist vehicles on the airfield to transfer passengers with reduced mobility (PRM’s) from the aircraft to the terminal building or from the terminal building to the aircraft. The Vehicles range from Minibuses to Class 2 rigid heavy good type vehicles, for which full training and instruction would be given. You will also be required to assist PRM’s onto the aircraft, to their seat or into the vehicles or terminal buildings which involves passenger and manual handling techniques.

KEY RESPONSIBILITIES:

- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
- Assist passengers that are transferring flights
- Communicate to the control and supervisor team recording any additional passengers.
- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
- Use equipment safely and professionally.
- Provide manual lifting assistance as required.
- Record progress of the passenger using the Personal Digital Assistant issued.
- Be responsible for all Company equipment issued to you on a daily basis
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).

Essential
- Full clean UK driving license with D1

**Job Types**: Full-time, Permanent

**Salary**: £12.08 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Night shift

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Bristol (required)

Ability to Relocate:

- Bristol: Relocate before starting work (required)

Willingness to travel:

- 25% (required)

Work Location: In person