Customer Care Agent
5 months ago
**Shifts: 4on 4off (6pm-6am)**
**Pay Rate: £11 - £11.50 per hour**
**Purpose**:
To assist passengers requiring special assistance throughout their airport journey.
**Key Responsibilities**:
- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
- Assist passengers that are transferring flights
- Communicate to the control and supervisor team recording any additional passengers.
- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
- Use equipment safely and professionally.
- Provide manual lifting assistance as required.
**Job Types**: Full-time, Permanent
**Salary**: £11.00-£11.50 per hour
Expected hours: 36 - 48 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Night shift
- Overtime
Application question(s):
- Have you lived in the UK for over 5 years?
**Experience**:
- customer service: 1 year (preferred)
Ability to Commute:
- Bristol (required)
Ability to Relocate:
- Bristol: Relocate before starting work (required)
Work Location: In person
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