Customer Service Agent

8 months ago


Bristol, United Kingdom HGV Drivers UK Full time

**We are looking for experienced Customer Service Agent for our client in Wick, Bristol**

**Main duties**:

- Working in a busy office, ensuring a superior customer service is always provided, building strong relationships with the customer base.
- Order taking and input; receipt and negotiation of requested order times and delivery windows, giving commitments to satisfy the customer.
- Modification of in process orders at the customer request.
- Input customer orders into bespoke system, perform admin duties and update parts of their bespoke systems for geo fences, truck planning etc
- Internal communication with plants / sales reps / other head office departments
- Scheduling workloads to production units to meet customer demands
- Liaising with Internal and External Sales and Weighbridge Staff to ensure the best customer service is achieved
- Providing a seamless transition from order to delivery

**Experience required**:

- Experience in similar customer service or transport planner role is must
- Previous experience of working in a fast paced, high interaction customer service environment is essential.
- Excellent communication, inter-personal, organisation and problem-solving skills.
- Ability to work as part of a team.
- Experience of working with KPI’s in a results driven environment.
- A digital mindset, ability to work with new technology and good IT skills.
- Experience working with SAP modules desirable.
- Flexible approach to maximize team effectiveness.

**Shift**:
Monday to Friday, 07.30-16.30, worked at the office.
After receiving permanent contract will require to work 1 in 4 Saturday, 07.00-12.00 (this potentially could be worked from home).
Pay rate £12.04ph, going to salary of £25.5k to £26.5k after probation period.

**Start ASAP.**

**Job Types**: Full-time, Temp to perm
Contract length: 0-24 months

**Salary**: From £12.04 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bristol, BS30: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person


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