Customer Interaction Agent
6 months ago
**Job Introduction**:
Do you have a passion for excellent customer service? Would you like the opportunity to work in a dynamic successful team? Does a local job with free parking appeal to you?
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
Due to promotion, we are looking for a **Customer Interaction Agent **to join our friendly team at Tarmac Stancombe, Flax Bourton near Bristol. This is a great opportunity to join a successful Customer Service team working Mon - Fri (days) plus occasional Saturday morning on a rota basis. This role is easily accessible from Weston-super-Mare, Nailsea, Bristol, Chepstow, Newport, Cardiff, South Gloucester and the surrounding areas. Own vehicle is required to access site.
Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.
**Role Responsibility**:
Reporting to the Customer Service Supervisor the role of **Customer Interaction Agent **will be the initial point of contact for customers who are looking to place orders for our various building material products.
Your role as a **Customer Interaction Agent **will include:
- Providing customers with an excellent customer service experience
- Completing data entry and order processing tasks
- Collaborating within the team to clarify facts, exchange information and resolve queries
- Inputting accurate customer data into the CRM system
- Building relationships with key stakeholders
- Working closely with the Fleet and Capacity Planners to ascertain transport and material availability
- First class customer service and communication skills
- Ability to deal with stakeholders at all levels both internally and externally
- Confident telephone manner
- Proven attention to detail
- Positive ‘can-do’ attitude
- An approachable and engaging manner
- Tenacity and resilience when working under pressure
- Flexible and adaptable approach to work
- A desire to grow and be successful
- Confidence in the use of IT systems including MS Word and Excel
- Experience of Salesforce CRM (advantageous)
**Why Us**:
In addition to the role of **Customer Interaction Agent **we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice and Menopause
- Training and development opportunities
Tarmac Trading Limited
Tarmac Trading Limited
**Attached documents**:
- Employee Benefits.pdf
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