Customer Support Agent

3 days ago


Bristol, United Kingdom Corporate Recruitment Solutions Full time

**This is a fully remote role (occasional travel to Bristol or London)**

My client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibility innovative product to help people do that. They are a young,rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi award
- winning and are in the UK and the US and have already helped a million people to improve their financial health.

**The role of Customer Support Agent**

This is a unique opportunity to join a small, but rapidly expanding team. The role will involve first

**Working hours for the Customer Support Agent**

37.5 hours a week, predominantly working from home but from time to time, you’ll be required to attend our office in Bristol and London. You’ll need to be able to work a range of shifts between the hours of 8.00 am and 8.00 pm Monday to Saturday.

**Who you are as a Customer Support Agent**
- Minimum of 2 years experience working for an online member support team (Fintech - and/or startup preferable)
- Experience working with Helpscout or Zendesk, live-chat is a must
- Strong communication skills to meet customer’s requirements, being empathetic to - difficult situations our customers may face
- Quick learner and eager to make a difference

**Benefits for the Customer Support Agent**
? Annual bonus
? £500 annual learning fund
? 25 days paid holiday plus bank holidays, a day off on your birthday month and if you move house
? Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more



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