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Customer Service Representative/ Sales Support

7 months ago

Middlesbrough, United Kingdom SCANMAN UK LTD Full time

**As Customer Service/Sales Support - you will be responsible for**:

- working in a busy office, processing orders through inhouse MIS system and Label Traxx
- Create daily estimates, sending to customer direct, full training given
- Following up on all the estimates, to generate more business
- Dealing with incoming and making outgoing calls, providing customers with excellent service, with a polite and professional manner
- Educating customers on products and services we offer, liaise with customers to provide delivery information, deal with outgoing post, samples included, in a timely manner
- Any general administration requirements to assist the team
- Supporting sales and accounts by raising invoices or credit notes
- Liaise with customers to arrange deliveries and track proof of delivery

Communicating with various departments and the client, where required, to ensure successful production of jobs as estimated

**To be considered for this position, you will have**:

- 2 years administration experience
- order processing skills
- A background in labels, ideally, but litho print will also be considered
- Good estimating skills
- MIS experience - and ability to use Exel
- Enthusiasm for customer and client development
- IT skills to include Microsoft Office

An excellent telephone manner, and be able to carry out general office duties.

The potential to develop your career, manage and develop the internal links with longstanding clients.

**Job Type**: Permanent

**Salary**: From £22,800.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Middlesbrough, TS2 1RR: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Office Admin: 2 years (required)

Work Location: In person