Customer Service Representative
4 days ago
**Customer Service Representative**
**Glanbia Performance Nutrition**
**Join this dynamic team focused on delivering better nutrition for every step of life’s journey**
**The Opportunity**
We have a great opportunity for a Customer Service Representative to join us on a fixed-term basis.
- Reviewing any aged materials and managing stock levels.
- Managing dispatches within the sales month and monitoring changes.
- Updating customer specific systems and monitoring/challenging spends.
- Keeping customers and sales team updated on any delays or challenges.
- Reducing exposure of ingredients and materials for the business.
- Aligning with the planning team for production dates.
- Monitoring credits and updating KPIs.
- Completing sales reports and managing risks.
- Monitoring aged stock to reduce exposure.
- Challenging chargebacks from customers.
**The Skills you will bring to the team**
- Proven track record of working in a Customer Service role (minimum 2 years’ experience).
- Outstanding process skills, time management and ability to prioritize tasks.
- Good knowledge of excel, other Microsoft packages, Business Objects and SAP.
- Ability to work in a fast-paced environment.
- Excellent communication and presentation skills.
- Experience in working for an FMCG or related areas.
- Strong negotiating and influencing skills.
- Ability to manage stakeholders both internally and externally.
- If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply_
**Where and how you will work**
The opportunity will be based in Middlesbrough with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.
**What we would like to offer you **
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package.
**About Glanbia **
The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.
- At Glanbia, our culture celebrates individuality, knowing that together we are more._
Pay: Up to £24,000.00 per year
Ability to commute/relocate:
- Middlesbrough, TS2 1XA: reliably commute or plan to relocate before starting work (required)
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