Sales Team Leader

7 months ago


Glasgow, United Kingdom Huntswood Scotland Limited Full time

**LIFE AT HUNTSWOOD**

We are not an average call centre, many of our advisors describe our environment as the most fun and friendly they have ever worked with. You’ll be joining a team where you’ll be excited to start work each day.

**Start Date: ASAP**

**Location**:Glasgow City Centre Office

**Job Type**:Full-time, Permanent

**Hours**:37.5 hours per week
Shift rotation
- Monday to Thursday 10am-7pm
Fridays 9am-3pm
1 in every 4/5 Saturdays dependant on month length 10am-2pm

**Salary**:£28,000 - £30,000 + Performance Bonus

As part of our continued growth Huntswood are seeking to appoint an experienced Sales Team Manager to lead and develop their team.

This is an exceptional opportunity to join a fast-paced growing business and there is a genuine opportunity for a long-term career, this position is likely to be of interest to team managers who are seeking to take the next step in their career, managing agents who will be dealing with Sales & Service within the Insurance Industry.

**Key Requirements**:

- Ideally you will have a minimum of 12 month’s experience managing a Outbound/Sales team
- _Insurance experience would be advantageous _*
- A proven track record in delivering against set objectives in Sales, quality and regulatory requirements within a contact centre environment is essential.
- Ability to demonstrate a high degree of customer service awareness.
- Experienced coach and developer for advisers leading from the front in demonstrating what good looks like
- Ability to train and develop staff

**Key Responsibilities**:

- Creating a sense of urgency within the team by building an energetic and engaging culture
- Understand and buy into the overall aims and objectives of the company and provide clear communications to your team
- Ability to interpret data, spot trends and put in place action plans to remedy short falls
- Developing team members in line with their personal development plans and performance reviews - utilising call recording sessions, internal training and one to one sessions
- Ensuring full adherence to regulatory requirements
- Learning, retaining knowledge and coaching staff on detailed knowledge.
- Presenting new processes to staff ensuring all advisors are fully trained

**Benefits**:

- Comprehensive Training
- Generous staff discounts
- access to our intranet with exclusive discounts from leading retailers
- Free Tea, Coffee & Hot Chocolate on site
- Monthly Team Building activities.
- Discounted Parking
- Access to an online Well-being centre that has a variety of tools to nurture your overall health.
- Refer a friend scheme (earn £600 for each person you refer)
- Mentorship program to grow and develop within the company
- Extensive discounts platform with access to over 1600 retailers
- Online well-being centre to look after your mental health

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee mentoring programme
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Contact Centre: 1 year (required)
- Sales: 1 year (required)
- Team management: 1 year (required)

Work authorisation:

- United Kingdom (required)

**Location**:

- Glasgow (required)

Work Location: In person


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