Medical Secretary

3 weeks ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

Band 3 Medical Secretary. Full time (37.5 hours) Permanent post - Various Paediatric Specialties.

We are looking to recruit a full time, permanent band 3 medical secretary in Bristol Royal Hospital for Children. We are looking for an enthusiastic and dedicated individual to provide secretarial cover during staff absence (e.g., due to sickness absence, annual leave or vacancies) working in teams of varying sizes from lone secretaries to teams of six.

The post holder will have a range of secretarial/PA experience, ideally in a hospital environment, though other administration/PA experience will be considered. Flexibility and adaptability is a must, as the post holder will not be assigned to one particular specialty, but will be required to step in for any of the paediatric specialties that require cover at short notice.

They must be a good team player and enjoy working within a multidisciplinary team. The applicant should have good organisational and interpersonal skills and the ability to work well under pressure. As the post deals with patients, relatives and healthcare professionals on the phone, and occasionally face to face, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. They need to have a good working knowledge of Microsoft Office, Excel and Outlook.

Applicants who were not shortlisted for this medical secretarial role previously need not apply. Interviews will be held on site on Thursday 22 June with testing taking place prior to the face to face interview.

Previous applicants need not apply.
- Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
- Returning calls promptly and keeping callers updated with information in an effective and efficient way
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.


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