A2/ao, Public Service Operational Delivery
4 weeks ago
**Details**:
**Reference number**:
- 258524**Salary**:
- £22,183**Job grade**:
- Administrative Officer- A2**Contract type**:
- Permanent
- Apprenticeship**Business area**:
- Insolvency - Business Services Directorate**Type of role**:
- Operational Delivery**Working pattern**:
- Full-time, Job share, Part-time**Number of jobs available**:
- 4Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Exeter, Newcastle-upon-TyneAbout the job
**Job summary**:
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career.
Business Services Directorate (BSD) is an operational delivery directorate, covering some 300 staff and a budget of £12m providing high volume, often transactional, services to the public or supporting the provision of these services by others. BSD supports the main purpose of the Insolvency Service, delivering economic confidence through:
- Supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors.
- Making statutory redundancy payments to employees of insolvent companies.
- Providing a first point of contact for all insolvency service enquiries.
- Processing distributions to creditors from PPI compensation payments.
- Providing estate accounting and other business services to the Agency.
We have opportunities in our Exeter and Newcastle offices.
**Job description**:
Our A2(AO) case officers work as part of busy operational delivery teams providing administrative and customer service functions across a range of different services provided to the public by the Business Services Directorate.
Our Public Service Operational Delivery apprenticeship provides the opportunity to gain first-hand knowledge and skills in the following areas:
- Providing excellent customer service.
- Answering a broad spectrum of customer enquiries.
- Dealing with members of the public, private sector firms (e.g. solicitors) by telephone, letter and in person.
- Researching information and making decisions based on available evidence, legislation, protocols and procedures.
- Liaising with specialist staff on technical matters.
- Inputting and updating information on office databases and case management systems.
Overview of the apprenticeship
Operational Delivery Officers have the vital job of keeping the country running. They make sure that citizens get the services and protection they need, and help people understand what is available and what they need to do to comply with the rules. Operational Delivery Officers make a difference every day to the lives of millions of people. They do hundreds of jobs in most departments and agencies in central government. They also work in local government, delivering services for towns, cities, boroughs or counties.
This apprenticeship will give you great development opportunities to equip you to be an internationally recognised professional in the part of the Civil Service that really makes things happen for customers and businesses.
What Apprentices will do
A career in operational delivery is varied and involves working on the front line in different public-facing environments. You will be dealing with different types of customers and delivering a range of public services, but the skills and behaviours you need will be the same whatever you do.
Duties will depend on who the public service employer is and what they are responsible for: you could find yourself working in any occupational delivery area of central or local government.
This Apprenticeship will be ran by an external training provider. Please follow the link below for further information on the apprenticeship.
This apprenticeship opportunity may be of particular interest to school/college leavers, university graduates or those who do not have the relevant experience but may be looking for a change in career and have a keen interest in learning a new skill.
**Person specification**:
To be successful in this apprenticeship you will understand the commitment needed to complete an apprenticeship, have a motivation for learning, be highly organised with the ability to prioritise tasks and have a can-do positive attitude. You will need to be flexible in approach and have the ability to multi
-
A2/ao Public Service Operational Delivery
1 month ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 303120**Salary**: - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent - Apprenticeship**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: -...
-
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 303105**Salary**: - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Flexible working,...
-
A2/ao Public Service Operational Delivery
4 weeks ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 271002**Salary**: - £22,183- National: £22,183 London: £25,809**Job grade**: - Administrative Officer- A2**Contract type**: - Apprenticeship**Business area**: - Insolvency - Official Receiver Service**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...
-
A2 Administrative Officer in Official Receiver
4 weeks ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 270729**Salary**: - £22,183- National: £22,183 London: £25,809**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Official Receiver Service**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...
-
A2 Administrative Officer in Official Receiver
4 weeks ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 276431**Salary**: - £22,183- National: £22,183 London: £25,809**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Official Receiver Service**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...
-
A2/ao, Human Resources Apprenticeship L3
4 weeks ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 267150**Salary**: - £22,183**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent - Apprenticeship**Business area**: - Insolvency - People and Capability Directorate - Capability Team (Learning and Development)**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible...
-
C2 Operational Delivery Lead
1 month ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 255680**Salary**: - £41,880**Job grade**: - Senior Executive Officer- C2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Job share, Part-time**Number of jobs available**: -...
-
Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time**Details**: **Reference number**: - 302909**Salary**: - £22,845**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - HMRC - CCG - Campaigns and Projects**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time**Number of jobs available**: - 5Contents Location About the...
-
Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time**Details**: **Reference number**: - 257197**Salary**: - £50,155 - £60,781**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Retirement Services**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...
-
Campaign Delivery Officer
4 weeks ago
Newcastle upon Tyne, United Kingdom Cabinet Office Full time**Details**: **Reference number**: - 303806**Salary**: - £24,327 - £27,101- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - CO - Government People Group (GPG)**Type of role**: - Administration / Corporate Support - Human Resources - Operational...
-
Delivery Driver
6 days ago
Kingston upon Hull, United Kingdom My Delivery Service Ltd Full time**Freelance delivery associates required - immediate starts available!** My Delivery Service has partnered with Amazon to provide a first class, delivery service from the Distribution Centre located in Melton, near Hull. We are seeking self-employed freelance Multi-Drop Delivery Drivers who are dynamic, reliable, hard-working, and passionate about the...
-
Service Delivery
2 weeks ago
Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs Full time**Details**: **Reference number**: - 277657**Salary**: - £30,317 - £32,803- For details of our pay on appointment policy, please see below under the heading ‘Salary’.**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - DEFRA - COO - Property & Corporate Strategy**Type of role**: - Estates - Operational...
-
Public Partnerships Manager
2 weeks ago
Newcastle upon Tyne, United Kingdom Newcastle University Full timeThe Role This is an exciting new post to deliver the public partnership activity for NIHR HealthTech Research Centre in Diagnostic and Technology Evaluation (HRC). Public Partnership is a term to collectively describe ways in which patients, service users, carers, members of the public and charities and community groups work with researchers, and...
-
National Operational Delivery Lead
1 day ago
Newcastle upon Tyne, United Kingdom Rural Payments Agency Full time**Details**: **Reference number**: - 287238**Salary**: - £59,341 - £67,055**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - Engagement and Operational Readiness**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share**Number of jobs available**: - 1Contents Location About the...
-
Public Partnerships Manager
7 days ago
Newcastle upon Tyne, United Kingdom Newcastle University Full time €33,966 - €36,024Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Salary: £33,966 to £36,024 with progression to £44,263 per annum, pro rata Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health...
-
Public Partnerships Manager
2 weeks ago
Newcastle upon Tyne, United Kingdom Newcastle University Full timeSalary: £33,966 to £36,024 with progression to £44,263 per annum, pro rata Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 09 June 2024 The Role This is...
-
Campaign Delivery Officer
2 months ago
Newcastle Upon Tyne, United Kingdom Brook Street Full timeHave you ever wanted to work within the civil service? Do you enjoy dealing with multiple stakeholders? Are you passionate about recruitment? If the answer is 'Yes', we would love to hear from you. **Assignment: 3 Months, with a possibility of extension **Rate of Pay: £12.40 per hour** **Hours: 37 per week, Monday - Friday** **Location: Benton,...
-
Public Health Research Training Manager
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full timeWe are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.The RoleWe have an exciting opportunity to join the new NIHR...
-
Public Health Research Training Manager
2 weeks ago
Newcastle upon Tyne, United Kingdom Newcastle University Full timeWe are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success. The RoleWe have an exciting opportunity to join the new NIHR...
-
Operations Scheduler
3 days ago
Newcastle upon Tyne, United Kingdom Advisory, Conciliation and Arbitration Service Full time**Details**: **Reference number**: - 348309**Salary**: - £27,000 - £28,249- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- 10**Contract type**: - Permanent**Business area**: - ACAS - Advice and Business Solutions**Type of role**: - Operational Delivery**Working pattern**: - Flexible working,...
