A2/ao Public Service Operational Delivery

3 weeks ago

Newcastle upon Tyne, United Kingdom Insolvency Service Full time

**Details**:
**Reference number**:

- 271002**Salary**:

- £22,183- National: £22,183 London: £25,809**Job grade**:

- Administrative Officer- A2**Contract type**:

- Apprenticeship**Business area**:

- Insolvency - Official Receiver Service**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 11Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Cardiff, Croydon, Exeter, Ipswich, Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, StratfordAbout the job

**Job summary**:
This is your chance to secure a Public Service Operational Delivery apprenticeship that is at the forefront of supporting people through difficult times. At the Insolvency Service, you’ll get all the benefits of an apprenticeship - paid work experience, valuable skills and a recognised qualification.

The initial posting for these roles would be within our Official Receiver Services Directorate (‘ORS’) which is responsible for the investigation and administration of bankruptcies and compulsory liquidations. You would work in one of our Official Receivers’ local offices or function teams, to support the identification, protection and realisation of assets in bankruptcy and compulsory liquidation cases. You would also work closely with technical staff to support the work we do in identifying misconduct and criminality in the cases we deal with to provide protection to the wider economy.

Our function teams include:

- The Central Case Team (CCT) who are the initial point of contact for new insolvency cases, triaging the administration of cases.
- The Income Payments Agreement (IPA) Team who assess each bankrupt’s ability to make monthly contributions to their bankruptcy estate and manage these payment agreements.
- The Diverse Asset Realisation Team (DART), based in Cardiff, who deal with the realisation of assets such as shares, after acquired property and pensions.
- The Property Team, based in Ipswich, who deal with all of our property related work.

**Job description**:
Our Administration Officers (‘AO’) work within operational teams dealing with a range of bankruptcy & compulsory liquidation matters including:

- Working as part of an administration support team dealing with a range of administrative and casework matters
- Managing own work to prioritise and complete assigned tasks
- Dealing with members of the public and private sector firms (e.g. solicitors) by telephone, in writing and in person
- Issuing reports to creditors and routine correspondence
- Liaising with specialist staff on technical matters
- Dealing with the realisation of assets to enable returns to creditors
- Liaising with both internal and external stakeholders by telephone, in writing and in person
- Inputting and updating information on case management systems
- Reviewing and maintaining accurate case records to progress work in a timely manner
- Dealing with distribution of funds to creditors
- Providing general clerical support

This Apprenticeship is run by an external training provider. Please follow the link below for further information on the apprenticeship.

This apprenticeship opportunity may be of particular interest to school/college leavers, university graduates or those who do not have the relevant experience but may be looking for a change in career and have a keen interest in learning a new skill.

**Person specification**:

- You will need to be flexible in approach and have the ability to multi-task, be positive and have a can-do attitude
- Through your ability to think ahead and your eye for detail you will ensure the accuracy of information
- You can work on your own initiative and meet deadlines, using your initiative to find solutions
- You will be able to make decisions, seeking guidance and support whenever appropriate
- You are a team player with the ability to build relationships, enabling you to act as a flexible colleague ensuring shared responsibilities are fulfilled

**Benefits**:
We want you have a good work-life balance and want to support you in all that you do so we offer a great benefits package:

- Flexible working arrangements and flexi-time.
- Full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service.
- In addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave.
- Competitive maternity, paternity and parental leave.
- 5 days paid leave for learning and development
- 5 days paid for volunteering
- Cycle to work scheme
- Season ticket loan
- Staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life.

**Civil Service Pension**

Your pension is a valuable p

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