Service Delivery

4 weeks ago

Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs Full time

**Details**:
**Reference number**:

- 277657**Salary**:

- £30,317 - £32,803- For details of our pay on appointment policy, please see below under the heading ‘Salary’.**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DEFRA - COO - Property & Corporate Strategy**Type of role**:

- Estates
- Operational Delivery
- Property
- Other**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Service Delivery - Newcastle (NE4 7AR) - fixed locationAbout the job

**Job summary**:

- Could you be our new Facilities Management Operations Officer? Are you interested in a varied job? Are you a hardworking and an enthusiastic individual who can work well as a team while also maintaining the ability to work independently? This role, acting as the lead for Facilities Management on site while supporting the wider team could be what you are looking for.
- Defra Group Estates is responsible for providing fit for purpose and value-added estates and Facilities Management services to the Defra Group Network, particularly as government works towards ‘One Public Estate’.**Job description**:
This role provides a comprehensive, efficient and effective range of facilities services. It provides support to the FM team, our local site-based customers, and the wider property portfolio team to meet our corporate and environmental goals. It is a site-based role (Newcastle, NE4 7AR) requiring travel to other sites in the hub.

**Key Responsibilities**:

- Develop and maintain a strong customer focus to enable effective working relationships and partnerships to support environmental goals and maintain a positive reputation.
- Plan, schedule and liaise with customers and competent Contractors to carry out both planned preventative maintenance and any resultant remedial works.
- Carry out compliance checks and health and safety walkarounds and ensure any follow up actions to compliance/action plans are completed and closed.
- Be Responsible for overseeing facilities management delivery including planned & reactive maintenance.
- Plan, schedule and liaise with all interested parties to carry out internal and external audits.
- Be a point of contact for customers and stakeholders; develop, build and maintain a good working relationship and reputation as a reliable source of informed knowledge and experience and taking responsibility for owning and resolving issues.
- Provide contract management support and assurance activity in relation to third party suppliers.
- Monitor sustainability initiatives and assist in planning, implementing and analysing statistics for reporting and to suggest options in order to drive efficiency improvements.
- Assist with researching, gathering and collating information to support business cases for capital and revenue projects.
- Act as the Client for projects, or work as a part of a team for larger more complex projects.
- Place and monitor orders with suppliers and contractors, contributing to budget forecasting.
- Deputise for the Facilities Team Leader in their absence.

**Travel and Working Arrangements**

Please note this role is based on site. There is a requirement for travel to other sites.

**Person specification**:
Experience essential to the role:

- A Customer Service, Reception or Facilities Management related role.
- Delivery of core Facilities Management support services including provision of postal, reception services and meeting room bookings, managing ordering, stock maintenance and purchase of office supplies, and stationery.
- IT skills (Microsoft Office). The job holder will have to learn in-house systems.
- Building relationships with customers to develop and maintain a positive reputation, service delivery and effective resolution of issues.
- Maintaining good relationships with contractors, suppliers and other stakeholders.
- Supporting local project management.
- Providing a Helpdesk service to customers.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Working Together
- Delivering at Pace
- Making Effective Decisions

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Government Property Profession Career Framework - Health & Safety, Compliance & Inclusion (Practitioner)

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.**Application Process**

**Sift**

Sifting will take place during the week commencing 2

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