A2/ao, Human Resources Apprenticeship L3

2 weeks ago

Newcastle upon Tyne, United Kingdom Insolvency Service Full time

**Details**:
**Reference number**:

- 267150**Salary**:

- £22,183**Job grade**:

- Administrative Officer- A2**Contract type**:

- Permanent
- Apprenticeship**Business area**:

- Insolvency - People and Capability Directorate - Capability Team (Learning and Development)**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Cardiff, Croydon, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle-upon-Tyne, NottinghamAbout the job

**Job summary**:
This is your chance to secure a Human Resources Apprenticeship that is at the forefront of supporting people through difficult times like redundancy or furlough. At the Insolvency Service, you’ll get all the benefits of an apprenticeship - paid work experience, valuable skills and a recognised qualification. But that’s not all, you will also have the chance to help shape our future.

This is a very exciting time to join the Insolvency Service by being part of an Insolvency regime that is highly regarded globally. We are at the heart of providing a public service to those affected by financial distress or failure and through our work we play a vital role in promoting long term economic growth and confidence to lend.

All our employees support our goal of a fair and open insolvency system and a marketplace that is equal for both businesses and individuals.

This is your chance to work across boundaries within government and maintain the standards that help to make Britain one of the best places in the world to do business.

Treating each of our customers as an individual and with respect is at the heart of what we do and we balance protecting creditors and the public from misconduct and scams, with providing help to individuals and companies going through financial_ _failure.

We support the Government’s aim in being digital by default and promote digital solutions wherever possible**.**

**Job description**:
Through your apprenticeship you will undertake a Level 3 Apprenticeship and get exposure to the administrative functions and practices which support the work we do.

You will do this whilst being supported by your manager and our learning provider. The successful applicant will work as a member of the Capability Team (formerly Talent, Learning and Capability) working alongside colleagues dealing with the ISIP Technical Training Qualification, National Apprenticeship programme, Talent, Core Learning and Development and Strategic Workforce planning. The role will be varied and dependent on the demands of the team but will cover the tasks listed below.
- Provide excellent customer service in both written and telephone contact to both our internal and external customers, for multiple business units within the remit of the Capability team.
- Delivery of professional, prompt & efficient performance in line with processes and guidance.
- To understand when queries cannot be answered at first point of contact and be able to accurately refer them to the appropriate business unit in accordance with the service level agreement.
- To be a team player and share best practice and knowledge by participating in continuous improvement and training.
- Other adhoc admin duties.

Depending upon your career aspirations we can offer you either the 'Business Administrator L3' or 'Learning and Development L3’ as the post is suitable for either apprenticeship routes. These Apprenticeships will be run by an external training provider.

**Business Administrator**

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

Please follow the link below for further information on the apprenticeship.

**Learning and Development**

The role supports the learning and development (L&D) function to contribute to, and influence, improved performance in the workplace at an individual, team and organisation level. Typically, the role would work alongside colleagues who specialise in Human Resources (i.e. employee relations, reward, recruitment) often supported by an L&D Administrator (more junior role) and report to an L&D Business Partner/Consultant/Manager. L&D Practitioners often work with Subject Matter Experts in different parts of the business.

Please follow the link below for further information on the apprenticeship.

Learning and development practitioner / Institute for Apprenticeships and Technical Education

**Person specification**:
To be successful in this apprenticeship you will

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