Service Desk Analyst

3 days ago

Bristol, United Kingdom BeTechnology Group Limited Full time

**Service Desk Analyst**

**Salary**: £25,000-£27,000

Location: Bristol
Working hours: 40 Hours (per week)
Permanent - Full Time, Permanent, **Fully-remote**

**The Role**
Joining as an IT Support team member you will be involved in driving the customer experience. Whether you are finding solutions to technical problems; managing an incident; completing a project; capturing client requirements or keeping up to date with industrytrends, you will play a vital role in ensuring the delivery of great customer service.

**Within your role as a Service Desk Analyst you will**:

- Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and processes
- Managing 1st and 2nd line incidents, requests and problems remotely
- Provide a first-class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction across all clients.
- Prove a top level of customer service and patience with customers.

**Provide support via the use of companys' systems**:

- Automate RMM and script deployments - RMM tool.
- Remote interactive or backstage support - Connectwise Control.
- Password resets - via PassPortal.
- Remote monitoring tools.
- Use and update the documentation system - PassPortal.
- Use PassPortal for access to all passwords.
- Escalate tickets as required to the Service Desk Senior Team
- Provide onsite support as jobs are allocated via the Service Desk Manager or Service Desk Seniors

**Skill requirements**:

- Microsoft 365 user support/investigate license issues etc
- Screening requirements
- SharePoint/OneDrive user support
- MFA user support/user setup
- Active Directory - Password resets/ Configure & Manage Group Policy
- Investigate user devices issues
- Virtual Servers
- VPN setup/user investigation
- Simple file restores
- Investigation of ticketing and logging to third party/managing through to resolution
- Devices installs
- Install AV/investigate issues

**Requirements**:

- Previous working experience with an MSP

**Benefits**:

- Get ready to take some well-deserved time off with 28 days of holiday leave
- You won't have to worry about your retirement with our 5% pension scheme - it's like a savings account that's always growing
- Treat yourself to something special with our purchase scheme. This company offers a voucher and payback scheme for the items you'd like to purchase

If you think you'd be a great fit, please give me a call on

Keywords: Service Desk Analyst, Service Desk Engineer, MSP, 1st Line Support, 2nd Line Support,

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.

  • Service Desk Analyst

    3 weeks ago

    Bristol, United Kingdom Viqu Full time

    Service Desk Analyst – 3-month Contract – Bristol My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract.This opportunity will involve service desk issues which will be handled by telephone or email.The customer is looking for support with ITIL, Service Now and iManage.The Service Desk Analystwould be required...

  • Service Desk Analyst

    3 weeks ago

    Bristol, United Kingdom Viqu Limited Full time

    Service Desk Analyst – 3-month Contract – Bristol My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract.This opportunity will involve service desk issues which will be handled by telephone or email.The customer is looking for support with ITIL, Service Now and iManage.The Service Desk Analystwould be required...

  • Service Desk Analyst

    2 weeks ago

    Bristol, United Kingdom VIQU Limited Full time

    Service Desk Analyst – 3-month Contract – BristolMy legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking for support with ITIL, Service Now and iManage.The Service Desk Analystwould be required...

  • Service Desk Analyst

    1 day ago

    Bristol, United Kingdom VIQU Limited Full time

    Service Desk Analyst – 3-month Contract – BristolMy legal client is looking for a Service Desk Analyst to provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking for support with ITIL, Service Now and iManage.The Service Desk Analys twould be...

  • Service Desk Analyst

    4 weeks ago

    Bristol, United Kingdom VIQU Limited Full time

    Service Desk Analyst – 3-month Contract – Bristol My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking for support with ITIL, Service Now and iManage. The Service Desk Analystwould be...

  • Service Desk Analyst

    3 months ago

    Bristol, United Kingdom CV-Library Full time

    Service Desk Analyst – 3-month Contract – Bristol My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking for support with ITIL, Service Now and iManage. The Service Desk Analystwould...

  • Service Desk Analyst

    4 weeks ago

    Bristol, United Kingdom Viqu Limited Full time

    Service Desk Analyst – 3-month Contract – Bristol My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract.This opportunity will involve service desk issues which will be handled by tele or email.The customer is looking for support with ITIL, Service Now and iManage.The Service Desk Analystwould be required to...

  • Service Desk Analyst

    3 weeks ago

    Bristol, United Kingdom Viqu Full time

    Service Desk Analyst – 3-month Contract – Bristol My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract.This opportunity will involve service desk issues which will be handled by telephone or email.The customer is looking for support with ITIL, Service Now and iManage.The Service Desk Analystwould be required...

  • Service Desk Analyst

    4 weeks ago

    Bristol, United Kingdom VIQU Full time

    Service Desk Analyst – 3-month Contract – BristolMy legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking for support with ITIL, Service Now and iManage.The Service Desk Analystwould be required...

  • IT Service Desk Analyst

    1 day ago

    Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    IT Service Desk Analyst (1st / 2nd Line) - Permanent - Central Bristol - Hybrid Working - Up to 27k **Your new company** Hays are working with a forward thinking business services organisation to support them in recruiting a permanent IT Service Desk Analyst in their IT Managed Service team working on site for a large professional services firm based in...

  • Technical Service Desk Analyst

    4 weeks ago

    Bristol, Bristol, United Kingdom Viqu Limited Full time

    About the RoleWe have an exciting opportunity for a Technical Service Desk Analyst to join our team at VIQU Limited. As a Technical Service Desk Analyst, you will play a critical role in delivering exceptional IT support services to our clients.Key responsibilities include handling service desk issues, troubleshooting technical problems, and resolving...

  • Technical Service Desk Analyst

    2 weeks ago

    Bristol, Bristol, United Kingdom CV-Library Full time

    Job Overview: We are currently looking for a skilled Technical Service Desk Analyst to join our team on a 3-month contract. As part of this role, you will be responsible for providing IT support to our clients and managing service desk analyst tasks.Responsibilities:Administering Windows 10/11 and supporting Microsoft Office applications (M365)Utilizing...

  • IT Service Desk Analyst

    1 week ago

    Bristol, Bristol, United Kingdom ADLIB Full time

    Job DescriptionThis is an exciting opportunity to join our team as an IT Service Desk Analyst, providing high-quality technical support to our employees. You will be responsible for logging and resolving IT issues promptly, escalating complex issues, and maintaining a safe and secure IT experience.Key ResponsibilitiesLogging and resolving IT issues...

  • Viqu Limited | Service Desk Analyst | Bristol

    3 weeks ago

    Bristol, United Kingdom Viqu Limited Full time

    Service Desk Analyst – 3-month Contract – Bristol My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract.This opportunity will involve service desk issues which will be handled by telephone or email.The customer is looking for support with ITIL, Service Now and iManage.The Service Desk Analystwould be required...

  • Service Desk Analyst

    5 months ago

    Bristol, United Kingdom Global Technology Solutions Ltd Full time

    Job Title: 1st Line Service Desk Analyst Location: Onsite role,Bristol, UK Job Type: Contract (Initial 3 months) potentially leading to a permanent position Hours: Monday to Friday, Office Hours Rate: £140 per day (inside ir35 umbrella contractors only) About the Role: We are looking for a proactive and customer-focused 1st Line Service Desk...

  • Technical Service Desk Analyst

    2 weeks ago

    Bristol, Bristol, United Kingdom CV-Library Full time

    As a talented Technical Service Desk Analyst, you'll be part of our rapidly growing Managed Service Provider (MSP) based in Bristol. Our company is renowned for delivering exceptional IT support and solutions to our diverse client base. You'll play a key role in expanding our Service Desk team to support the 3rd Line Project Engineers and meet increasing...

  • Service Desk

    2 days ago

    Bristol, United Kingdom Redrock Consulting Ltd Full time

    Service Desk / IT Support Desk Analysts x 4 - Bristol / Hybrid - New A leading organisation in central Bristol irequires a number of Service Desk Analysts to join its growing support function. This organisation is a high-profile company recognised as one of the leading employers in Bristol, offering a highly competitive package - including bonus - and...

  • IT Service Desk Engineer

    2 weeks ago

    Bristol, Bristol, United Kingdom Austin Fraser Full time

    Austin Fraser Service Desk Analyst RoleWe are seeking an experienced Service Desk Analyst to join our team at Austin Fraser. As a key member of our IT support team, you will be responsible for delivering exceptional technical support services.The successful candidate will have recent IT Service Desk experience within the legal sector and strong knowledge of...

  • 2Nd Line Service Desk Analyst

    3 weeks ago

    Bristol, United Kingdom Imt Resourcing Solutions Full time

    Job Title: 2nd Line Service Desk Analyst Location: Bristol (Hybrid – 2-3 days in the office) Salary: Up to £38,500 + Excellent Benefits & Career Progression About The Role My client is a rapidly growing Managed Service Provider (MSP) based in Bristol, renowned for delivering exceptional IT support and solutions to our diverse client base.Due to...

  • Service Desk Engineer

    2 days ago

    Bristol, United Kingdom Rise Technical Recruitment Limited Full time

    **Service Desk Engineer Bristol - 3 days a week in the office £25,000 - 30,000 (DOE) + Holiday + Pension + Hybrid Working Fantastic opportunity for a Service Desk Analyst to join a growing and successful company in the heart of Bristol who will offer you great training and progression opportunities in an autonomous but supportive environment. They are an...