Contact Centre Agent

6 months ago


Leigh, United Kingdom STH Westco Ltd Full time

**STH Westco** is based in **Leigh (UK, Greater Manchester) **and part of the STH Group based across Europe (Barcelona, Madrid & Athens) and South Africa (Johannesburg) offering market-leading **plumbing, heating and sanitary solutions** that contribute to efficient water use, water savings, energy efficiency and maximum durability without impacting user comfort.

**Main responsibilities**
- Manage large amounts of incoming calls.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Build a good level of product knowledge
- Identify and assess customers’ needs to achieve satisfaction.
- Answer questions about warranties or terms of sales.
- Build sustainable relationships of trust through open and interactive communication.
- Handle complaints, provides appropriate solutions and alternatives.
- Provide support to the sales team.

**Salary**

Base £22,308.00 per annum

Bonus 5% performance related bonus scheme

Workplace Pension: 4% Employer 4% Employee contribution

Life Assurance: 2 x Salary on completion of 3 months employment

Healthcare Portal: Medical, wellbeing, mental health, financial wellbeing & legal support

Perk Platform: Access to Lifework perks platform

Parking On-site free parking

**Job Types**: Full-time, Permanent

Pay: £22,308.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: JT/DL


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