Contact Centre Agent

1 week ago


Leigh, United Kingdom STH Westco Ltd Full time

**STH Westco** is based in **Leigh (UK, Greater Manchester) **and part of the STH Group based across Europe (Barcelona, Madrid & Athens) and South Africa (Johannesburg) offering market-leading **plumbing, heating and sanitary solutions** that contribute to efficient water use, water savings, energy efficiency and maximum durability without impacting user comfort.

**Main responsibilities**
- Manage large amounts of incoming calls.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Build a good level of product knowledge
- Identify and assess customers’ needs to achieve satisfaction.
- Answer questions about warranties or terms of sales.
- Build sustainable relationships of trust through open and interactive communication.
- Handle complaints, provides appropriate solutions and alternatives.
- Provide support to the sales team.

**Salary**

Base £22,308.00 per annum

Bonus 5% performance related bonus scheme

Workplace Pension: 4% Employer 4% Employee contribution

Life Assurance: 2 x Salary on completion of 3 months employment

Healthcare Portal: Medical, wellbeing, mental health, financial wellbeing & legal support

Perk Platform: Access to Lifework perks platform

Parking On-site free parking

**Job Types**: Full-time, Permanent

Pay: £22,308.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: JT/DL


  • Contact Centre Agent

    4 weeks ago


    Leigh, United Kingdom STH Westco Ltd Full time

    **STH Westco** is based in **Leigh (UK, Greater Manchester) **and part of the STH Group based across Europe (Barcelona, Madrid & Athens) and South Africa (Johannesburg) offering market-leading **plumbing, heating and sanitary solutions** that contribute to efficient water use, water savings, energy efficiency and maximum durability without impacting user...


  • Leigh, United Kingdom Alliance Healthcare Full time

    **About The Role**: Managing client communication is the main responsibility of the contact service advisor. You shall be working at our NWOS (North West Ostomy Supplies) site based in Leigh, which is a member of Alliance Healthcare, here we provide Surgical Appliances to Pharmacies around the UK, therefore the ultimate customers are patients requiring these...


  • Leigh, United Kingdom Cencora Full time

    - What you will be doing - Employer: Alliance Healthcare Management Services Ltd Location: NWOS, Leigh Hours per week: 37.5 Salary - £21,274 per annum Managing client communication is the main responsibility of the Contact Service Advisor. You shall be working at our NWOS (North West Ostomy Supplies) site based in Leigh, which is a member of Alliance...


  • Leigh, Wigan, United Kingdom Alliance Healthcare Full time

    About The Role:Managing client communication is the main responsibility of the contact service advisor. You shall be working at our NWOS (North West Ostomy Supplies) site based in Leigh, which is a member of Alliance Healthcare, here we provide Surgical Appliances to Pharmacies around the UK, therefore the ultimate customers are patients requiring these...


  • Leigh, United Kingdom Cencora Full time

    - What you will be doing - Employer: Alliance Healthcare Management Services Ltd Location: NWOS, Leigh Hours per week: 37.5 Salary - £21,274 per annum Managing client communication is the main responsibility of the Contact Service Advisor. You shall be working at our NWOS (North West Ostomy Supplies) site based in Leigh, which is a member of Alliance...


  • Leigh, United Kingdom Alliance Healthcare Full time

    **About The Role**: Managing client communication is the main responsibility of the contact service advisor. You shall be working at our NWOS (North West Ostomy Supplies) site based in Leigh, which is a member of Alliance Healthcare, here we provide Surgical Appliances to Pharmacies around the UK, therefore the ultimate customers are patients requiring these...

  • Service Desk Agent

    2 weeks ago


    Leigh, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The post holder will be the main point of contact to all computer users throughout the Trust by the provision of a Service Desk operating 08:00 to 17:00 Monday to Friday. They will be expected to log all calls into the Call Logging System, ensuring that all processes are carried out in a timely and accurate manner to ensure an efficient Service Desk, giving...


  • Leigh, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Healthcare Operations Department are looking to recruit an enthusiastic individual who possess excellent communication skills and can work effectively within a team. It is important that you have customer service skills and a professional telephone manner. You must have knowledge of general office systems and protocols in a customer related...


  • Leigh, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Healthcare Operations Department are looking to recruit an enthusiastic individual who possess excellent communication skills and can work effectively within a team. It is important that you have customer service skills and a professional telephone manner. You must have knowledge of general office systems and protocols in a customer related...


  • Leigh, United Kingdom Old Henry Street Medical Centre Full time

    To carry out a range of reception and administrative tasks in relation to the day to day running of the practice’s reception area, provide a point of contact for patients and acting as a focal point of communication between patients, GP Partners and other medical staff. 30 hours per week **Job Types**: Full-time, Permanent Pay: From £11.44 per...

  • Medical Receptionist

    4 weeks ago


    Leigh, United Kingdom Old Henry Street Medical Centre Full time

    To carry out a range of reception and administrative tasks in relation to the day to day running of the practice’s reception area, provide a point of contact for patients and acting as a focal point of communication between patients, GP Partners and other medical staff. **Job Types**: Part-time, Permanent Part-time hours: 20-30 per week **Salary**: From...

  • Customer Service

    2 weeks ago


    Leigh, Wigan, United Kingdom New Charter Homes Full time

    Jigsaw Homes Group offers employees a very competitive 27 days holiday per annum, including 3 days for Christmas closure (5 day working week) plus bank holidays plus additional days after 2 years continuous service (to a maximum of 5 days). We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work...

  • Medical Receptionist

    2 weeks ago


    Leigh, Wigan, United Kingdom Old Henry Street Medical Centre Full time

    To carry out a range of reception and administrative tasks in relation to the day to day running of the practice's reception area, provide a point of contact for patients and acting as a focal point of communication between patients, GP Partners and other medical staff.Job Types: Part-time, PermanentPart-time hours: 20-30 per weekSalary: From £10.42 per...

  • Medical Receptionist

    2 weeks ago


    Leigh, Wigan, United Kingdom Old Henry Street Medical Centre Full time

    To carry out a range of reception and administrative tasks in relation to the day to day running of the practice's reception area, provide a point of contact for patients and acting as a focal point of communication between patients, GP Partners and other medical staff.30 hours per weekJob Types: Full-time, PermanentPay: From £11.44 per hourBenefits:...

  • Customer Advisor

    3 weeks ago


    Leigh, United Kingdom Jigsaw Homes Group Full time

    **Who we are**: Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands. We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities. **About the department**: As one of...

  • Customer Advisors

    4 weeks ago


    Leigh, United Kingdom Jigsaw Homes Group Full time

    **Who we are**: Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands. We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities. **About the department**: As one of...


  • Leigh, Wigan, United Kingdom New Charter Homes Full time

    Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023? Jigsaw Homes Group offers employees a very competitive 27 days holiday per annum, including 3 days for Christmas closure (5 day working week) plus bank holidays plus additional days after 2 years continuous service (to a maximum of 5 days). ...

  • Customer Advisor

    3 weeks ago


    Leigh, United Kingdom Jigsaw Homes Group Full time

    Connect Customer Service ££23,788.00 - £26,602.00 Per Annum 35 hours per week Monday - Friday between the hours of 8am - 6pm (rota basis) Permanent 28/Apr/2024 Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023? Jigsaw Homes Group offers employees a very competitive 27 days holiday per...

  • Customer Advisor

    2 weeks ago


    Leigh, United Kingdom Jigsaw Homes Group Full time

    Connect Customer Service ££23,788.00 - £26,602.00 Per Annum 35 hours per week Monday - Friday between the hours of 8am - 6pm (on a rota basis) Permanent 02/Jun/2024 Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023? Jigsaw Homes Group offers employees a very competitive 27 days...

  • Dryliner Boarder

    4 weeks ago


    Leigh Woods, United Kingdom Fawkes & Reece South Full time

    Role: Dryliner BoarderLocation: BristolContract type: Temporary (Full time)Start date: ASAPDuration: OngoingPay rate: £20.00 - £24.00 Fawkes & Reece contact: Joe Jarvie (Southampton Office)The role:A cellar ceiling needs to be installed which will consist of double plasterboard, staggered joists and no plastering.About you:You will have all your own...