Service Desk Agent

6 months ago


Leigh, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

The post holder will be the main point of contact to all computer users throughout the Trust by the provision of a Service Desk operating 08:00 to 17:00 Monday to Friday. They will be expected to log all calls into the Call Logging System, ensuring that all processes are carried out in a timely and accurate manner to ensure an efficient Service Desk, giving advice to the user following agreed pre-defined responses to facilitate possible solutions to calls.

If a call is logged onto the Call Logging System and then has to be passed onto a supplier for rectification, the Service Desk Agent will be responsible for ensuring call progress with the supplier is monitored and falls within the contractual obligations.

Assist in on-going projects within the department, providing administration support and ensuring accurate records for configuration management.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

An opportunity has arisen working within the Service Support Team, the vacancy is for a Service Desk Agent working 37.5 hours between Monday to Friday.

The postholder will be expected to log all calls into the Call Logging System, ensuring that all processes are carried out in a timely and accurate manner to ensure an efficient Service Desk, giving advice to the user following agreed pre-defined responses to facilitate possible solutions to all calls.

If a call is logged onto the Call Logging System and then has to be passed onto a supplier for rectification, the Service Desk Agent will be responsible for ensuring call progress with the supplier is monitored and falls within the contractual obligations.

Assist in on-going projects within the department, providing administration support and ensuring accurate records for configuration management.

Training will be given in the use of the Call Logging System.


  • Service Desk Agent

    6 months ago


    Leigh, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

    An opportunity has arisen working within the Service Support Team, thevacancy is for a Service Desk Agent working 37.5 hours between Monday to Friday. The postholder will be expected to log all calls into the Call Logging System, ensuring that all processes are carried out in a timely and accurate manner to ensure an efficient Service Desk, giving advice to...

  • IT Service Desk

    6 months ago


    Leigh, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Service Desk & Support Team Leader (Incident Team Leader) are responsible for the management & day to day running of the IT Service Desk and Support Teams within the IT Services Department; this includes the receipt of all issues, queries and requests reported by all Trust users in addition to providing a full Service Desk service to all IT system...


  • Leigh, United Kingdom Pestokill Full time

    **Job Opportunity at Pestokill**: Customer Service Helpdesk Agent **Company Overview**: Pestokill, established in 1985 in Northwest England, is a leading name in the UK pest control industry, known for its innovative approach and commitment to customer satisfaction. Having grown organically and through acquisitions, Pestokill joined the Anticimex (a global...

  • Front Desk Assistant

    6 months ago


    Leigh, United Kingdom Holiday Inn Express Leigh Sports Village Full time

    We are currently seeking highly motivated individual, to join our hospitality operations team, here at our modern 135 bedroom hotel. Our Front Desk Assistants are usually the person who makes our guests feel welcomed and pleased with their choice of accommodation. It means taking and showing pride in your hotel and delivering a great guest experience...

  • Site Agent

    6 months ago


    Leigh, United Kingdom Colas Full time

    Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine...

  • Estate Agent

    6 months ago


    Leigh-on-Sea, United Kingdom Gilbert & Rose Full time

    Join Our Growing Team! We are a dynamic and successful estate agency looking for motivated people to join our team. Attitude towards your role is everything to us, hard working, willing to learn and is customer service driven. As a key member of our team, you will be responsible for building relationships with clients, negotiating deals, and managing the...


  • Leigh-on-Sea, United Kingdom Austin Fraser Full time

    Austin Fraser, a leading Independent child care agency in Essex, requires an experienced Front Desk Coordinator to provide administrative support to their senior staff.The ideal candidate should have previous experience in office management, possess excellent communication skills, and be proficient in Microsoft Office applications. Responsibilities will...

  • Trainee Lettint Agent

    7 months ago


    Leigh-on-Sea, United Kingdom Ashleigh Stone Full time

    **Join Our Team as a Trainee Lettings Negotiator!** Are you a young, ambitious individual ready to dive into the exciting world of property? Do you have a knack for connecting with people, an eye for detail, and a flair for finding perfect matches? If so, we've got an incredible opportunity that might be just what you're looking for! **What You'll Be...


  • Leigh Woods, North Somerset, United Kingdom Kingston Barnes Ltd Full time

    Job DescriptionWe are seeking an experienced tradesperson to join our team as a Building Services Maintenance Technician. The successful candidate will be responsible for carrying out reactive tasks assigned via the Help Desk, ensuring standard of work is compliant with company standards and reaction times are met.Electronic paperwork via PDA and hard...

  • IT Service Desk

    7 months ago


    Leigh, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

    Please see attached job description and person specification. Please note this vacancy may close before the given closing date if a sufficient number of suitable applications are received.

  • Contact Centre Agent

    6 months ago


    Leigh, United Kingdom STH Westco Ltd Full time

    **STH Westco** is based in **Leigh (UK, Greater Manchester) **and part of the STH Group based across Europe (Barcelona, Madrid & Athens) and South Africa (Johannesburg) offering market-leading **plumbing, heating and sanitary solutions** that contribute to efficient water use, water savings, energy efficiency and maximum durability without impacting user...

  • Medical Receptionist

    8 months ago


    Leigh, United Kingdom Pennington Park Surgery Full time

    **Responsibilities**: Reception Receive, assist and direct patients arriving at the Practice Handing completed repeat prescriptions to patients and checking names and addresses Make and cancel appointment requests either by telephone or in person Deal with home visit requests Answer telephone, assist with queries and take messages wherever necessary Liaise...


  • Leigh, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    Trust Volunteers Wrightington, Wigan & Leigh Teaching Hospitals NHS Foundation Trust Job Summary WWL are looking for volunteers to undertake various roles at Royal Albert Edward Infirmary/Wrightington Hospital/Leigh Infirmary/Thomas Linacre Centre. We have a team of established volunteer who do “ordinary things in an extraordinary way “. Our...


  • Leigh Woods, North Somerset, United Kingdom Kingston Barnes Ltd Full time

    Are you an experienced tradesperson looking for a challenging role in commercial building services maintenance? If so, Kingston Barnes Ltd is currently seeking a skilled Mechanical Maintenance Engineer to join our team.The OpportunityWe are looking for someone with at least 5 years of experience in their trade and a strong working knowledge of health and...


  • Leigh, Kent, United Kingdom Ernest Gordon Recruitment Full time £37,000 - £40,000

    Job DescriptionWe are looking for a skilled Powered Access Engineer to join our team as a Industrial Hire Technician. The successful candidate will be responsible for maintaining and upkeeping of powered access equipment, including Cherry Pickers, Scissor Lifts, and Ariel Work Platforms.You will work in partnership with the hire desk to ensure all equipment...


  • Leigh Woods, North Somerset, United Kingdom Kingston Barnes Ltd Full time

    Mechnical Maintenance Engineer PositionWe are seeking a skilled commercial facilities engineer to join our team at Kingston Barnes Ltd. As a building services maintenance professional, you will be responsible for carrying out reactive tasks, achieving service level agreements, and performing planned preventive maintenance tasks in a timely fashion.Job...


  • Leigh Woods, United Kingdom Kingston Barnes Ltd Full time

    ARE YOU SEEKING AN MECHANICALLY BIAS BUILDING SERVICES MAINTENANCE TECHNICIAN ROLE? ARE YOU LOOKING TO WORK IN A STABLE ENVIRONMENT ON A SINGLE SITE IN BRISTOL? IF YOU WISH TO JOIN AN ORGANISATION THAT OFFERS CARER PROGRESSION AND SPECIALIST TRAINING AS WELL AS AN EXCELLENT SALARY… Then please get in touch! THE COMPANY- Our Client is the global leader in...


  • Leigh Woods, United Kingdom CV-Library Full time

    ARE YOU SEEKING AN MECHANICALLY BIAS BUILDING SERVICES MAINTENANCE TECHNICIAN ROLE? ARE YOU LOOKING TO WORK IN A STABLE ENVIRONMENT ON A SINGLE SITE IN BRISTOL? IF YOU WISH TO JOIN AN ORGANISATION THAT OFFERS CARER PROGRESSION AND SPECIALIST TRAINING AS WELL AS AN EXCELLENT SALARY… Then please get in touch! THE COMPANY- Our Client is the global leader...


  • Leigh Woods, United Kingdom CV-Library Full time

    ARE YOU SEEKING AN MECHANICALLY BIAS BUILDING SERVICES MAINTENANCE TECHNICIAN ROLE? ARE YOU LOOKING TO WORK IN A STABLE ENVIRONMENT ON A SINGLE SITE IN BRISTOL? IF YOU WISH TO JOIN AN ORGANISATION THAT OFFERS CARER PROGRESSION AND SPECIALIST TRAINING AS WELL AS AN EXCELLENT SALARY… Then please get in touch! THE COMPANY Our Client is the global...