Front Desk Assistant

3 months ago


Leigh, United Kingdom Holiday Inn Express Leigh Sports Village Full time

We are currently seeking highly motivated individual, to join our hospitality operations team, here at our modern 135 bedroom hotel.

Our Front Desk Assistants are usually the person who makes our guests feel welcomed and pleased with their choice of accommodation.

It means taking and showing pride in your hotel and delivering a great guest experience consistently.

You’ll need to be friendly, professional and confident. You’ll be the person a guest turns to if they have any concerns or complaints and you’ll be empowered to make things right. You are the beating heart of our hotel and get involved in everything, so you’ll be great at juggling tasks and turning your hand to many different things.

We’re looking for an individual who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service. Practices and processes can be taught, but personality is what comes naturally to our Front Desk Assistants and is what makes them special.

Computer awareness is essential, along with electronic payment knowledge. Common sense prevails over any previous work history, since we can share our pool of knowledge with you.

The role is based over 7 days per week so will include working your share of weekend days. It is also shift work which is usually 7am till 3pm or 3pm till 11pm. Occasionally you may be asked to cover night shifts 11pm till 7am.

We will consider persons working part time in respect of a lesser amount of days, but the shift hours are set.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person


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