Contact Centre Advisor

4 days ago

Leigh, United Kingdom Cencora Full time

- What you will be doing
- Employer: Alliance Healthcare Management Services Ltd

Location: NWOS, Leigh

Hours per week: 37.5

Salary - £21,274 per annum

Managing client communication is the main responsibility of the Contact Service Advisor. You shall be working at our NWOS (North West Ostomy Supplies) site based in Leigh, which is a member of Alliance Healthcare. Here we provide Surgical Appliances to Pharmacies around the UK, therefore the ultimate customers are patients requiring these products

You will be part of a small but busy contact centre with a team of around 40 people. Successful employees also have the opportunity to progress to other departments within the business as we provide our employees with structured development planning and continuous training opportunities, including obtaining formal NVQ qualification

This is a full time regular role, 37.5 hours per week, initially working 9:30 - 18:00 Monday to Friday.
What your background should look like
- We would value the following attributes:

- You will have excellent communication skills coupled with a helpful, professional approach to customer service.
- Experience of working in a contact centre or in a phone based customer support role environment is preferable but not essential.
- You will need to have a flexible & adaptable approach to work with good prioritisation skills to effectively manage own workload
- You'll be able to handle customer complaints sensitively and efficiently and update clients accounts and processing customer correspondence
- Computer-literate, although training on our specific company software will be given.
- A good level of stress tolerance and resilience is helpful, as well as good listening, organisational and problem-solving skills.
- Inputting data therefore attention to detail is essential

What we can offer you: We want to invest in you, to challenge you and help you develop an exciting and successful career. In return for your can-do attitude and entrepreneurial spirit, you'll enjoy a competitive salary, great incentives, and an excellent range of benefits to suit your lifestyle.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

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