Office Administrator
7 months ago
**Company Overview**:
Courtman & Co is an established 3rd generation family business. We are the leading specialists in the South of the UK in the niche market of lock-up garage blocks for self-storage & parking. We provide a complete package to landlords including rent collection, lettings and maintenance. We operate throughout London and the south of England for a variety of clients ranging from Grainger Plc (largest residential landlord in the UK), and Network Rail down to small private investors. We have experienced continued growth year-on-year recently and have ambitious expansion plans for the business.
**The Role**:
Responsible for setting up new sites and onboarding existing tenants already in-situ onto our system as we gain new contracts, you will take the current tenancy information we receive from Landlords /previous managing agents and upload this into our system, researching any gaps in the information. You will follow up with tenants to ensure the information we have been given is correct and ensure they return the necessary new documents within the deadline agreed.
Working with our business development manager you will help with lead generation by proactively researching and identifying target potential clients and obtaining contact details for our business development manager to contact. You will be involved in researching and identifying properties using our mapping software to search out specific properties/sites within a geographical area that match our criteria, and maintain the database of the sites identified. You would then contact the owners directly (usually via letter), and methodically follow these up.
You will assist with regularly generating marketing content, social media posts, testimonial videos etc, which may involve from time-to-time site visits.
You will be an assistant to the Directors on special projects, taking meeting minutes etc.
**Key Duties/Responsibilities**:
- Using our mapping systems, identify and record details of any properties/sites that suit our criteria
- Download land registry title deeds and record ownership details of the property in our database. Create letters to the property owners using mail-merge, including following up owners we have not received any response from with additional letters.
- Proactively research and identify key decision makers in organisations that suit our client profile, and inputting their details into our CRM for the business development team to contact (using LinkedIn etc).
- Create regular content for posting on social media such as case studies, using design software such as Canva
- Video editing of testimonials etc
- Providing design support on marketing campaigns
- Maintaining our brand guidelines
- Assist Directors with maintaining client records and documenting processes
- Administration of internal projects as required by Directors
- Weekly support to the financial controller to monitor tenant arrears, and action plans.
- Minute taking & record keeping of meetings for Directors
- Follow-up action points from meetings with people responsible
- Back-up the customer service team with answering incoming calls, including taking card payments etc
**Requirements/Qualities**:
- Trustworthy and dependable
- Experience in office administration & phone answering
- Strong attention to detail and accuracy
- Tenacious and persistent in follow-up
- Strong ability to manage time efficiently and prioritise workload effectively
- Be an adaptable and flexible person
- Put forward suggestions to help continuous improvement
- Good communication skills
- Good grammar & written English
- Excellent understanding of Microsoft Office inc Excel Mail Merge
Pay: £23,000.00-£25,000.00 per year
**Benefits**:
- Employee discount
- Free parking
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
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