Part Time Housing Support Officer

2 weeks ago


Bangor, United Kingdom North Wales Housing Full time

**Housing Support Officer **- _28 hours per week, working at St Mary’s Hostel in Bangor_.

North Wales Housing is a successful social enterprise providing homes and delivering services to over 2,700 households across North Wales. Development is core to our future visions, and we’ve committed to over 200 quality new homes by 2023.

Although the organisation is rapidly growing, our vision and values have always been about more than just bricks and mortar. We’re a regional market leader in providing housing and services to vulnerable people, and our tenants are at the heart of everything we do.

Our hostels provide temporary supported housing accommodation to vulnerable people, creating support plans based on individual needs whilst helping them to find somewhere more permanent to live.

**The Role - Housing Support Officer**

Working at St Mary’s Hostel in Bangor, you’ll be responsible for providing an effective and efficient housing management and support service, ensuring residents progress towards positive outcomes.

Your duties will include:

- Managing referrals to the scheme, contacting and interviewing applicants / agencies, arranging panel meetings, and updating colleagues within the scheme of new referrals
- Conducting move in and pre-tenancy paperwork and providing a comprehensive induction to new residents
- Supporting service users with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services
- Organising and managing a range of engaging activities to promote social inclusion
- Assisting service users with plans to move on to more permanent accommodation
- Facilitating and attending meetings with external agencies to ensure the person-centred provision of support and advice to residents

**The Package**

Our team of around 170 individuals mean a lot to us, too. We’re proud to say that we’re a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.
- Permanent contract
- 28 hours per week, working a rota of Tuesday to Friday 10am to 6pm week one, then Monday to Thursday 8:30am to 4:30pm week two. You will also provide on-call service as part of a rota
- Salary of £22,773 pro rata
- Minimum of 25 days annual leave plus bank holidays (pro rata)
- Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
- Further studies support and career development opportunities
- Employee health assistance scheme
- Enhanced maternity and paternity pay
- Generous contributory pension scheme

**Our Requirements - Housing Support Officer**
- Ability to hold everyday conversations in Welsh
- Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.)
- Knowledge of the support needs of vulnerable people
- Good verbal and written communication skills
- Hard working, with a positive ‘can do attitude’
- At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook
- A valid UK driving licence and vehicle available for work purposes

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You **must be willing for an enhanced DBS disclosure** to be undertaken by our organisation.

**How to Apply**

Closing date: Wednesday 1st March 2023

Interview date: Monday 13th March 2023

**Job Types**: Part-time, Permanent

**Salary**: £22,773.00 per year

Schedule:

- Day shift

Work Location: One location

Reference ID: 6037



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