Undergraduate Recruitment
2 weeks ago
**Salary**: £29,605 to £30,487 with progression to £32,982 per annum
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
**Closing Date**: 21 November 2023
The Role
You will support the delivery of the University’s Student Recruitment and Internationalisation Strategies by providing team leadership for the Admissions Team.
Within the role you will also liaise with internal stakeholders at all stages of the applicant journey, such as recruitment, international office, and accommodation service to support conversion and the achievement of recruitment targets.
You will be results orientated with excellent attention to detail and time management skills. You will have excellent communication and stakeholder engagement ability with experience of working collaboratively. you will have administration or operations management experience from a large/complex organisation. Knowledge of Higher Education in an admissions or university context is desirable.
Key Accountabilities
Overseeing the delivery of the work of staff, including line management and supervision of staff and managing workload allocations in line with priorities and targets for the provision of high quality operational support to student recruitment and admissions functions
Responsible for the effective and efficient day to day running of the service through a collaborative team approach, providing advice, guidance and training to colleagues as required
Developing, implementing and maintaining excellent operational systems and processes for student recruitment, admissions and applicant conversion. Ensuring compliance with policy and procedures
Contributing to ongoing business initiatives in support of continuous improvement in process and policy
Developing and managing effective working relationships with prospective students, recruitment partners and other external stakeholders; and with colleagues across recruitment, admissions, academic units and Professional Services
Communicating with prospective students and their representatives, providing prompt and accurate information, advice and admissions decisions, and delivering an excellent customer experience
Developing an expert knowledge and understanding of prospective students, the widening participation agenda, recruitment partners, and higher education systems
Provide assistance to, and cover for, other areas of Student and Academic Services and the International Office as required
Other duties within the scope and general nature of the grade which may be required
The Person
Knowledge, Skills and Experience
Experience of working in a busy, high volume, customer orientated environment
Strong attention to detail with a commitment to data accuracy and integrity. Works calmly, efficiently and accurately under pressure and to strict deadlines
Excellent IT skills and the ability to work with a range of digital systems. Experience of using large databases to maintain records, extract information and produce documents and reports. An aptitude for development/production of management information reports using core software and data systems
Excellent organisational and administrative skills and the ability to develop and manage operational processes
Ability to provide expert advice, support and training to staff and stakeholders
Operational knowledge of service/systems/processes supporting student recruitment, international engagement, admissions or related area in the HE sector or a comparable business environment
Proven ability to build and maintain strong internal and external working relationships, to deal with customers who may be upset, assertive etc, and to work in a confidential and discrete manner
Strong written and verbal communication and interpersonal skills, including listening, negotiating and influencing whilst interacting with a wide range of stakeholders on processes, procedures and relevant regulatory matters. The ability to relate to, and interact with, persons with diverse cultural backgrounds
Experience of supervising staff would be desirable
Attributes and Behaviour
Experience of working independently, on own initiative, prioritise workload of self and a team, and to adapt to change
**Qualifications**:
Educated to a Level 4 award/HNC or equivalent or an appropriate combination of relevant qualifications and demonstrable transferrable experience
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bron
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