Senior Student Recruitment Assistant

3 weeks ago

Newcastle upon Tyne, United Kingdom Newcastle University Full time

**Salary**: £25,285 to £25,948 with progression to £27,396 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

**Closing Date**: 21 May 2023

Interviews are expected to be on 6th and 7th June

**Start date**: June 2023

Are you hardworking, a team player and passionate about helping students progress into university education?

We are looking for a Senior Student Recruitment Assistant to join our UK Recruitment Operations team.

Who are we looking for?

You will be able to thrive in a team environment but also be able to utilise resources to problem solve independently. You will have a commitment to providing the best customer service to all enquirers and have excellent writing and communication skills, with the ability to use multiple IT systems. You will be passionate about promoting the opportunities Higher Education can provide. If this sounds like you, we’d love to hear from you.

**For an informal chat about the role, please contact either**:
It is expected that interviews will take place week commencing 22 May 2023

Key Accountabilities
Maintain accurate student records to allow appropriate monitoring and tracking and lead capture through the appropriate systems; ensure files and accurate records are kept in accordance with The EU General Data Protection Regulation (GDPR). Complete user testing as appropriate
Liaising with Academic Schools, teams and services as required. Including working closely with the UG/PG Admissions Teams, the International Recruitment Operations team, Student Services, Estates and external providers as appropriate, to provide a streamlined, consistent and top quality customer service to prospective UK students and their influencers
Support the representation of the University at a range of Higher Education recruitment events throughout the UK including large undergraduate Higher Education conventions, smaller recruitment and careers events in individual schools and colleges, and other recruitment events that may be identified during the course of the year Where appropriate, maintenance of finance spreadsheets, under the direction of the Student Recruitment Managers, to record spending on Undergraduate Recruitment and Admissions-related accounts and support the Head of Undergraduate Recruitment and Widening Participation in the provision of financial reports, external audit information. Use SAP/P2P as an interactive user to undertake relevant purchases and payments
When appropriate, provide support for all school and college recruitment visits carried out by the Student Recruitment Team across the UK by liaising with target schools, organising visit logistics, hotel reservations, hire car bookings and all other visit arrangements

The Person

Knowledge, Skills and Experience
Absolute accuracy and reliability, including in times of extreme pressure.
Excellent communication skills, both oral and written as well as an ability to communicate effectively with a range of ages of potential students, parents, academic colleagues and external contacts.
Total confidentiality and ability to deal with sensitive situations and customers who may be upset, assertive etc.
Excellent time management skills, organisation and administrative skills
Excellent interpersonal and teamwork skills
Initiative and a creative approach to problem solving
Outstanding IT skills
Substantial experience of working within a complex, busy and varied customer focussed service environment

Attributes and Behaviour
Newcastle University Values We actively seek opportunities to achieve We seize opportunities for personal development We share ideas and innovate to improve things for the better We challenge outdated practices and ineffective ways of working
Respectful Behaviours We welcome and respect diverse views We celebrate others successes We recognise the impact of our behaviours We communicate with sensitivity We challenge inequality and inappropriate behaviours with care
Empowering Behaviours We take responsibility for our actions, decisions and development We show initiative to act We collaborate with others to ensure joined up working We give credit to others and recognise the value of their work
Delivering Behaviours We persevere to get things done We prioritise and organise effectively We engage colleagues and students to achieve great work We are responsive to new challenges and ways of working
Essential
Willingness to work some evenings and weekends
Receive Enhanced Disclosure from the Disclosure and Barring Services (DBS)

**Qualifications**:
A good educational background to at least GCSE standard or equivalent including demonstrated writing and numerical skills

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming

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