Senior Recruitment

1 month ago

Newcastle upon Tyne, United Kingdom Newcastle University Full time

**Salary**: £25,742 to £26,444 with progression to £27,979 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

**Closing Date**: 09 April 2024

The Role

To support the delivery of the University’s Education, Global and Student Recruitment Strategies by providing excellent customer relationship management and administrative support relating to student recruitment and admissions. Working in one of the multi-disciplinary teams to support the recruitment of prospective students, with a particular focus on one or more of the following: enquiries management, lead and applicant conversion activities, admissions decision making and prospective student communications.

We are seeking to appoint a results-orientated and collaborative team player to join our International Recruitment Operations team. You will deliver a number of international recruitment operations to support the recruitment and conversion of high quality and diverse international students including: enquiry management, the production of international recruitment data and management information, and delivery of international recruitment logistics.

You will work well in a fast-paced environment, able to multi-task and manage competing priorities. You will be focused on a delivering an excellent experience for our prospective international students and internal customers. You will have strong attention to detail, data skills and be an excellent communicator. This is a great opportunity for someone looking to develop their career within International Higher Education.

This post is a maternity post cover until end of March 2024, full time.

Key Accountabilities
Providing operational support in the field of student recruitment and admissions. This will include customer relationship activity and/or admissions decision making and processing
Developing and maintaining effective working relationships with: prospective students, recruitment partners and other external stakeholders; and with colleagues across recruitment, admissions, academic units and central services
Communicating with prospective students and their representatives, providing prompt and accurate information, advice and admissions decisions, and delivering an excellent customer experience
Maintaining accurate records relating to prospective students, admissions and student recruitment
Contributing to ongoing initiatives in support of continuous improvement in process and policy
Developing a comprehensive knowledge and understanding of prospective students, recruitment partners, and global higher education systems and qualifications
Maintaining operational systems and processes and ensuring compliance with policy and procedures
Provide guidance, training and support to colleagues
Contribute to the effective and efficient running of the service through a collaborative team approach, providing assistance to colleagues as appropriate
Provide assistance to, and cover for, other areas of Student and Academic Services and International Office as required
Posts based in the international recruitment operations team will require occasional overseas travel
Leave may be restricted during periods of peak workload for student recruitment and admissions. The main peak period is August - September

The Person

Knowledge, Skills and Experience
Ability to work both independently and flexibly as part of a multi-disciplinary team
Ability to use initiative and prioritise own workload in a dynamic environment
Ability to build and maintain strong internal and external working relationships, and to work in a confidential and discrete manner
Proven experience of working in a busy, high volume, customer focused environment
Strong attention to detail with a commitment to data accuracy and integrity
Ability to work quickly and accurately to strict deadlines
Excellent IT skills and the ability to work with a range of digital systems
Experience of using large digital systems to input data, maintain records, extract information and produce documents and reports
Excellent organisational and administrative skills
Excellent written and verbal communication and interpersonal skills, including those relating to tact and discretion, and the ability to relate to, and interact with, persons with diverse cultural backgrounds
Desirable
Experience of student recruitment, international engagement, admissions or related areas in the HE sector or a comparable business environment

Attributes and Behaviour
A customer focused approach and a dedication to providing an excellent service to colleagues, students and stakeholders
Works collaboratively in a team; respects the value that different views bring to the team
Is committed to getting the job done well, co-operates with others in achieving targets and takes responsibility for achieving own tar

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