Bilingual Customer Service Associate
5 months ago
Rosyth
Ref: 8125CS
**COMPANY PROFILE**
Our client is a well-established provider in the scientific field.
**RESPONSIBILITIES**
**Bilingual Customer Service Associate (Spanish Or German Speaking)**
**Salary: up to £30,000 p.a. + Benefits**
**Location: Rosyth, Scotland**
At commutable distance from: Edinburgh, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland
**Ref: 8125CS**
** Hybrid working pattern 3 days WFH **
** Monday - Friday **
**Main duties**:
To provide excellent customer service and administrative support.
**The Role**:
- To respond to customer enquiries and resolve issues in a timely manner
- To follow up on orders and ensure delivery status is updated regularly
- To advise customers on product suitability
- To complete necessary administration and keep the customer records up to date
- To liaise with Servicing department to schedule installation of product and servicing
- To monitor customer feedback and provide suitable suggestions for improvement
**CANDIDATE'S PROFILE**
**- Fluent in Spanish OR German (written and spoken) - Essential***:
- Previous experience in customer service - Essential**
- Proactive, confident and dynamic personality
- Excellent communication skills and a team player
- IT literate
**SALARY**
**Up to £30,000 p.a. + Benefits**
**Keywords**
Customer Service, Customer Support, Customer Advisor, Administration, Customer Relations, Queries, Office Administration, Problem solving, Inbound calls, Logistics, Supply Chain, Sales Support, Operations, Spanish, German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
**STATUS**
Live
**SALARY**
Up to 30,000 p.a.
**REFERENCE**
8125CS
**LOCATION**
Rosyth
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