Technical Services Advisor
3 weeks ago
We have an exciting opportunity for an enthusiastic Technical Services Advisor to join our well established, dynamic and growing technical services team.
This permanent position is well suited to an individual that is looking to advance their career in the food safety/quality and legality sector and gain hands-on experience in a thriving and supportive workplace.
The main remit will be to support the Technical Services Manager in delivering professional, credible and timely service to the business and our customers in respect of managing internal and external systems, records and documents to ensure the maintenance and continuous improvement of standards.
**_In this role your key responsibilities will include:_**
- Creating, maintaining and supporting the team on customer specifications in various 3rd party systems, ensuring they are accurate and available, both in customers' and our own internal systems.
- Supporting with all aspects of document control for the Technical function and other relevant departments within the business.
- Audit Compliance - assisting the Technical Services Manager as required.
- Timely administration and maintenance of the raw material database including service suppliers ensuring integrity and accuracy.
- Creating and maintaining up to date records in the Quality Attributes System.
- Receipt and administration of Consumer Complaints; as well as maintaining and reporting management information to monitor trends, identify and address recurring issues on a regular basis.
- Maintaining product testing database and various schedules including nutritional, chemical and other contaminants and preparing results for the review and approval by Technical Services Manager.
- Supporting the management and maintenance of the site's internal audit systems.
- Assisting in threat/vulnerability assessments and horizon scanning as required.
- Closely liaising with several other departments in order to fulfil the role.
**_Qualifications, Skills and Experience required:_**
**Desired**:
- Experience in a similar role gained in food manufacturing (FMCG) preferably with a major retail customer would be advantageous.
- Internal Auditor training and experience.
**Essential**:
- Proven experience in autonomous specification writing meeting tight deadlines in different customer systems.
- A good understanding of legislation and business systems to ensure food safety for the consumer is met at all times.
- Excellent knowledge and significant experience of relevant IT systems including MS Office (Excel, Word, Power Point).
- Fast and accurate typing skills with a high level of attention to detail.
- Demonstrable track record of delivering a high standard of work to deadlines and ability to work under pressure.
- Good communication both verbal and written.
- Take ownership and accountability to achieve the required standards with positive demeanour and can-do attitude.
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