Service Desk Administrator

7 months ago


Rosyth, United Kingdom The HR Booth Full time

Job Advert

The HR Booth are delighted to be recruiting a Service Desk Administrator on behalf of The UKSI Limited.

**ABOUT US**:
The UKSI Limited offers multi-site and national customers, the choice to contract their Fire and Security needs to one provider. We offer a single point of contact at our National Control Centre. A dedicated service point (Elite Desk) who instructs our regional delivery teams in order to provide a first-class service installing, commissioning and maintaining fire and security systems.

**THE ROLE**:
We are seeking a highly adaptable and resilient Customer Service Administrator to join our team, and who thrives in a fast-paced and ever-evolving work setting.

As Service Administrator of our Service Desk, some of your main responsibilities will include:

- Accepting, acknowledging, and logging requests for work on our cloud-based CRM system.
- Process customer purchase orders/job numbers/work orders to ensure up to date invoicing.
- Liaising between Delivery Centres (DC’s) and customer representatives to agree on suitable date/time for attendance, whist adhering to agreed KPI’s.
- Creating and sending work orders to DC’s from CRM system, preparing quotes and matching subsequent invoices.
- Tracking work orders to ensure attendance has been met and correct paperwork has been completed.

**KEY PERSON CRITERIA**:

- Someone who can excel at navigating high-pressure and fast paced situations, and can pivot quickly in response to changing organisational needs.
- An experienced and confident Administrator.
- Effective verbal and written communication skills.
- Experience using complex Excel spreadsheets.
- Service desk experience is desirable.
- Bookkeeping skills advantageous but not essential.



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