HRfca Supervisor

Supervisor -Highlands Reserve Forces & Cadets Association (HRFCA)

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us.

**Job Overview**:

- Planned Preventative Maintenance (PPM)
- Manage the Statutory & Mandatory Compliance of HRFCA Buildings & Assets
- Delivery of Reactive & Remedial Works
- Highland Reserve Forces & Cadet Association (HRFCA) Asset Team Engagement
- Assist in the Delivery of Low Value Project Works and Supply Chain Management

This includes the management, organisation, and prioritisation of work schedules to ensure contracted deliverables and key performance indicators are consistently achieved.

Hours of work will be 40 hours per week, Monday to Friday.

**Main Duties**

Monitor Supply Chain work team to ensure suitably qualified and experienced operatives are directed to relevant tasks and ensure that all operatives have appropriate equipment and skills to perform relevant tasks

Monitor Supply Chain service delivery, quality and safe working to ensure all performance KPI's indicators are consistently achieved

To accurately record and maintain all information necessary to provide accurate reporting.

Resolving client, operational and commercial queries relating to contracted delivery.

To monitor, action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.

Requesting and updating quotations for corrective works, issuing purchase orders for materials and subcontract orders.

Administration of remedial work order submissions onto the client system and work flowing through to relevant departments.

Be aware of commercial requirements on contract and limit of scope.

Updating and responding to audits.

Administration of immediate business critical remedial work order submissions and ownership through to completion.

To handle and actively resolve any customer issues according to the Customer Complaint process.

Be aware of the business continuity plan for the part of the business you work in.

Attend training and other meetings as required and to make specific training needs known to line management.

Ensure, as far as reasonably practical, that all our supply chain contractors working within HRFCA sites observe the requirements of JSP 375, work closely with the Mobile Authorised Persons team to ensure compliance.

Understand operational priorities of the Head of Establishment (HoE), develop and maintain close working and effective relationships with HRFCA management teams and end users to pro-actively support site activities and provide professional and technical advice as required.

Support the Helpdesk in responding to requests for professional and technical advice.

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**What we are looking for**:

- Ability to solve problems and make decisions
- Proactive performance management
- Planning, directing and controlling activities
- Able to influence and negotiate effective delivery within the remit of the (HRFCA) Mitie contract
- Excellent administration skills
- Highly organised with good attention to detail
- Able to work on own initiative and manage own workload
- Relevant experience in a similar role
- Competent in using Microsoft Office suite especially Excel
- Excellent communication and interpersonal skills
- Well organised and prepared to be flexible in their approach
- Familiar with different types of building engineering systems
- Specific experience in a particular FM and planned service.
- Experience in the management of internal multi skilled service delivery teams
- A Knowledge of Legionella and/or Asbestos management Plans

**Training and Qualifications**

Management level qualification in H&S and Environment (e.g. SMSTS)