Chemotherapy Scheduler and Admin Assistant
6 months ago
An Opportunity has arisen for a dynamic and motivated chemotherapy scheduler to join the busy chemotherapy day unit admin team.
This is a rapidly developing team and requires a team member able to communicate with admin teams across the whole organisation as well as communicating effectively with the clinical teams.
You will be required to communicate directly with referring medical teams up to the level of Consultant, as well as communicating effectively with cancer services within the Gateshead NHS FT. You will be expected to work independently to support the departmental manager when required. You will also be required to support the admin team with some duties that cover the chemotherapy day unit reception.
You should be willing to provide a quality of service that meets our five trust values reminded by the acronym ICORE; Innovation, Care, Openness, respect and Engagement.
You will be responsible for correct and timely scheduling of patients referred to the chemotherapy day unit for treatment. Your role will involve direct contact with patients and cares as well as other multiple NHS patient focused services. Your role will involve daily and extensive use of Chemocare.
Chemocare care is a bespoke E-prescribing and scheduling system used in the management and support of the care of patients referred to the department.
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
GATESHEAD HEALTH NHS FOUNDATION TRUST
SURGICAL SERVICES BUSINESS UNIT
Chemotherapy Unit Scheduling Admin Support - BAND 3
1 JOB DETAILS
**Job Title**: Chemotherapy Unit Scheduling Admin Support
**Employers**: Gateshead Health NHS Foundation Trust
Full-time ( 37½ hours), Permanent
**Location**: Surgical Business Unit
**Responsible to**: Chemotherapy Unit Manager
**Accountable to**: Admin Manager Chemotherapy Unit Manager
2 JOB PURPOSE
To support the Chemotherapy Unit Manager and senior nursing team manage the scheduling of chemotherapy appointments
Support the team to deliver timely, accurate bookings, making optimal use of the available capacity whilst ensuring safe scheduling against available capacity
Ensure efficient utilisation of available chemotherapy unit capacity.
3 DIMENSIONS
To provide support to the Chemotherapy Unit Manager to ensure patients are treated within the required timeframes.
The successful post-holder will be required to contribute to the chemotherapy unit’s overall service plans and development.
4 ORGANISATION CHART
Service Line Manager/Surgical Matron
Chemotherapy Unit Manager
Chemotherapy scheduling lead
Chemotherapy Unit Chemotherapy Unit Scheduling Admin Support
5 KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Essential
- Microsoft Office: - Excel, Word, Access
- Good IT skills
- Familiarity with medical terminology
- Clear effective written and verbal communication skills
- Good analytical and problem solving skills
- To be aware of and comply with regulations concerning the Data Protection Act
- Previous experience of working within the NHS or similar healthcare setting
- Ability to provide flexible committed support with the ability to adapt to developing service needs
- Ability to supervise others and allocate work appropriately
Desirable
RSA II or equivalent
Previous experience in scheduling or appointment bookings, ideally in a healthcare setting
Knowledge of the Trust’s Policies and Procedures
Previous experience of working in cancer care
Previous experience of supervising other staff
6 KEY RESULT AREAS
To assist the Chemotherapy Unit Manager to ensure patients are booked within the required timeframes using standalone IT system (in house training will be provided and will be supported by NUTH).
The post-holder will be required to develop and maintain good working practices with all staff. This will involve liaising with primary and secondary care personnel as well as providing a professional, efficient service to the general public.
The postholder should respect patient confidentiality at all times and not divulge patient information unle
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Chemotherapy Scheduler and Admin Assistant
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