Administrative Assistant

3 weeks ago


Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

An administrative hub to support Orthotic and Prosthetic services at Colchester has recently been formed and requiring an administrative team that is proactive, quick to learn and willing to support and enact change. Whilst a fixed term role, finishing on 31stMarch 2024, you will be integral to this transformation project, supporting standardisation of care across ESNEFT to become effective and efficient.

Fast tracked experience working in outpatient settings, procuring Orthotic equipment, and managing patient pathways will provide develop a well-rounded skillset that should help springboard you onto further employment and progression.

To provide general admin and clerical support to the clinical team as requested by the Team Lead.

Play an integral role in delivery of effective administrative team, providing appropriate administration support to registered patients.

To use the relevant IT systems including to register patients, make appointments, input clinical letters, and correspond with GP surgeries, as required.

To answer telephone enquiries in a polite, helpful, and efficient manner to ensure appropriate follow through using initiative to deal with routine enquiries and referring complex queries to the appropriate person.

Support the administrative processes associated with outpatient clinics / referrals / inpatient referrals as required

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

The roles and responsibilities for the role our outlined in the job description and person specification attached.



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