Volunteer Administration Assistant

1 month ago


Colchester, United Kingdom Radfield Home Care Full time

St Helena Volunteers

**VOLUNTEER ROLE DESCRIPTION**

**Role Title **Volunteer Administration Assistant, Home Care Service

**Department/Shop **Radfield Home Care

**Location **Phoenix Square, Colchester

**Reporting To **Operations Manager

**Volunteering at St Helena**

**We ask that all volunteers are sympathetic to and be able to project the philosophy, vision and values of St Helena.**

**The benefits of being a St Helena volunteer include**:

- The opportunity to develop new and existing skills and gain experience in the workplace
- The opportunity to make new friends in your local community
- The satisfaction of knowing you are making a difference to people facing incurable illness or bereavement
- Full support of a specified line manager within a dedicated team
- Volunteering has been proven to help improve mental health and wellbeing and is therapeutic by keeping you active
- Regular news and updates about what’s happening at St Helena so you feel part of the team
- Gives you a sense of purpose - the feel good factor

**Role summary**

Support the Care Services Team with various aspects of administration including recording of personal details, reporting and special projects such as recruitment.

**Main duties of the role**
- Saving new enquires received and adding details to the CRM system
- Filing electronically paperwork for new and existing clients
- Franking post
- Arranging Care Professional mandatory training sessions
- Answering the telephone and taking messages
- Assisting with special projects such as Leaflet Drops or Recruitment Campaigns
- Ad hoc admin as necessary which may cover both Employment and New Business

**Experience & qualifications required**
- Good level of IT skills including Excel, Word and Outlook
- Experience of working in an administrative role
- Previous knowledge of working within the care industry would be beneficial but not a deal breaker.

**PERSONAL QUALITIES**
- Friendly and approachable manner with a sense of humour
- Attention to detail, communication and organisational skills are key
- A flexible approach with the ability to adapt to a changing situation or priorities
- The ability to work as part of a team or individually
- Must understand the importance of discretion and integrity of a confidential environment
- Passionate about St Helena and Radfield Home Care.

**Job Type**: Volunteer

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: One location



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