Volunteer Retail Assistant
8 months ago
St Helena Volunteers
**VOLUNTEER ROLE DESCRIPTION**
**Role Title **Volunteer Retail Assistant
**Department/Shop **Various shops - hours by arrangement with shop manager to cover opening hours Monday to Sunday
**Location **Various across North Essex (Colchester / Tendring)
**Reporting To **Shop Manager
**Volunteering at St Helena**
**We ask that all volunteers are sympathetic to and be able to project the philosophy, vision and values of St Helena.**
**The benefits of being a St Helena volunteer include**:
- The opportunity to develop new and existing skills and gain experience in the workplace
- The opportunity to make new friends in your local community
- The satisfaction of knowing you are making a difference to people facing incurable illness or bereavement
- Full support of a specified line manager within a dedicated team
- Volunteering has been proven to help improve mental health and wellbeing and is therapeutic by keeping you active
- Regular news and updates about what’s happening at St Helena so you feel part of the team
- Gives you a sense of purpose - the feel good factor
**Role summary**
To work as part of a team and assist the shop manager to maximise income from the sale of donated goods.
**Main duties of the role**
- Customer service
- Operating till & cash handling
- Signing customers up to Gift Aid scheme & inputting gift aid data if required
- Preparing donated goods for sale
- Ensuring recyclable goods are put in appropriate place
- Pricing as outlined by the shop manager
- Display and merchandising (may include transferring items from one display to another)
- Stock control
- Sort donated goods (this will include lifting or moving moderately heavy items such as sacks of donated clothes or boxes containing books)
- Light cleaning duties and using an iron or steamer to press donated clothes
- Researching and online listings as required
- For coffee shops - operating coffee machines and clearing tables
- Ensure food hygiene, health and safety and fire regulations are adhered to at all times
**Training & supervision**
All required training, including till operation and gift aid will be provided. Online health and safety training is mandatory and repeated annually.
**Knowledge & experience required**
- Customer service experience
- Ability to handle customer complaints
- Cash handling
- Excellent communication skills
- Previous experience of working or volunteering in a retail environment desirable
- Computer literate
**Personal attributes**
- Passionate about St Helena
- Attention to detail
- Comfortable handling cash
- Excellent communication skills
- Personable and approachable
- Reliable, trustworthy and flexible to meet the demands of the business
- Team player with a friendly outlook
**Job Type**: Volunteer
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
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