Customer Service Administrator

7 months ago


Bristol, United Kingdom Diligenta Full time

**Customer Service Administrator - Bristol** Customer Service Administrator**

**Up to** **£**23,400 **per year**

**Monday-Friday, between 8.30am-6pm**

**Bristol Lake view, Bristol, BS34 8SW**

Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the ‘Customer Experience Partner’ for our clients.

**Summary of the role**:

- Due to the recent growth of our company, we will be **recruiting multiple Customer Service Administrators each month** throughout the year.
- We are based next to **Bristol Parkway**, offering **free and secure on-site parking** or a short walk to local trains or buses.
- Our standard working hours are Monday-Friday between 8.30am and 6pm, so no evening or weekend shifts that impact on your family and social lives
- Flexible hours are available to suit your availability, work life balance and wellbeing.

**Benefits**:

- 23 days holiday (plus bank holidays)
- Eligibility for an annual discretionary **bonus** scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
- Pay review after 6 months
- No evening or weekend shifts

**What you will be doing?**

As a Customer Service Administrator, you will be providing support to the customer service team of a major financial company. Working in the back office, you’ll be ensuring business administrative duties are compliant by organising and providing support to the members of our customer service team. This consists of filing, sending and receiving post, stationary requisitions and aiding the financial administration department.

**What are we looking for?**
- A **passion for helping people and providing great service**. This may have been gained through work in a call centre environment, retail, hospitality, travel or other customer focussed environments
- A **desire to learn**. From day one, we will invest in your professional development by providing extensive group and personalised training that will assist with your growth as a first-class Customer Service Representative.
- Familiarity using Microsoft Office (Excel, Word etc) and a variety of computer systems

**Who are Diligenta?**
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government’s workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK

Diligenta’s innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we’re excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

**Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Job Reference: DGENTA02264



  • Bristol, United Kingdom Paragon Customer Communications Full time

    **Client Services Administrator** **Location - Paragon Bristol** **Monday - Friday, 0900-1730** **Job Summary** In this role you will be supporting the Clients Services team in day-to-day activity, on site in Bristol. You will be part of a small team, reporting into the Client Account Directors, helping to ensure all BAU and contractual obligations are...


  • Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: A new opportunity with a successful organisation based in Bedminster, for a Customer Service Administrator to join their friendly yet busy team on a permanent, full-time basis. **Starting Salary - £22,000 per annum + company performance-based annual bonus of circa £1500** **Permanent, full-time role** **Hours: Monday to Friday (no...


  • Bristol, United Kingdom JacobJames Recruitment Ltd Full time

    To provide customer service to this highly reputable Banks’ external and internal customers with a focus and commitment to meeting team quality and performance levels. You will be working within the customer banking closures team dealing with customer telephone correspondence and basic administrative processing tasks. **Desired Experience** Previous...


  • Bristol, United Kingdom People Solutions Careers Full time

    CUSTOMER SERVICE ADMINISTRATOR MONDAY - FRIDAY: OR £12.00 PER HOUR People Solutions in Bristol are working with a local education recruitment provider looking for a Customer Service Administrator.


  • Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title** - Customer Service Administrator **Salary**: - £23,000 - £25,000 **Location**: - Yate, Bristol **Contract Type** - Fulltime, Permanent position **Hours** - Monday - Friday 8:30am - 5:00pm **Hybrid**: - 3 days in the office **Duties of Customer Service Administrator will include**: - Problem Solving - identifying the...


  • Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title** - Customer Service Administrator **Salary**: - £23,000 - £25,000 **Location**: - Yate, Bristol **Contract Type** - Fulltime, Permanent position **Hours** - Monday - Friday 8:30am - 5:00pm **Hybrid** - 3 days in the office **Duties of Customer Service Administrator will include**: - Problem Solving - identifying the...


  • Bristol, United Kingdom David Hathaway Transport Ltd Full time

    David Hathaway are looking to recruit a Customer Service Administrator to join their team at their site in Yate. The role of the Customer Service Administrator will be to provide general administration support to ensure effective and efficient service levels are being delivered and maintained. - Monday - Friday - 45 hours per week - 26k per annum -...


  • Bristol, United Kingdom Clark UK Full time

    Clark UK is an insuretech business based in Bristol. Part of a rapidly expanding pan European group with offices in Frankfurt, Berlin, Paris, Amsterdam, and Zurich. Collectively, the group has sales of over £100M in the UK and European territories. Clark UK operates several bespoke web assets focused on the provision of insurance services to UK mothers and...


  • Bristol, United Kingdom CV-Library Full time

    Administrator £22,920 per annum, Permanent, 09:00 to 17:00pm M-F, BS16 Emerson's Green, Bristol, 28 days Holiday, Pension, On-site Parking plus more. Continued growth has led this engineering contracts coordination business to recruit for a customer services administrator to join their team. Working within a team of 4 as part of a wider team of...


  • Bristol, United Kingdom Acorn by Synergie Full time

    Customer Service Administrator Location: Bristol, BS32 4QE 37.5 hours Monday to Friday £11.50 per hour **Key responsibilities include, but are not limited to**: - Processing customer orders accurately and efficiently using our order processing system - Collaborating with other departments to resolve customer issues and complaints - Maintaining accurate...


  • Bristol, United Kingdom Travail Employment Group Full time

    Administrator£22,920 per annum, Permanent, 09:00 to 17:00pm M-F, BS16 Emerson's Green, Bristol, 28 days Holiday, Pension, On-site Parking plus more. Continued growth has led this engineering contracts coordination business to recruit for a customer services administrator to join their team. Working within a team of 4 as part of a wider team of 18, with the...


  • Bristol, United Kingdom Great Western Recycling Full time

    We are seeking a dynamic and motivated customer service administrator to join thrives on delivering personable and thoughtful customer service, has strong communication skills and thinks outside of the box. You will be working collaboratively with colleagues, liaising with suppliers and customers to ensure the effective resolution of service related...


  • Bristol, Bristol, United Kingdom Resource Management ltd Full time

    Customer Service Administrator Role OverviewWe are seeking a highly skilled and dedicated Customer Service Administrator to join our team at Resource Management ltd. This is an exciting opportunity to work in a dynamic environment and contribute to the success of our organization.The Customer Service Administrator will provide administrative support to our...


  • Bristol, Bristol, United Kingdom DAF Trucks UK Full time

    Job DescriptionWe are seeking a highly motivated and organized Customer Service Administrator to join our team at Motus Commercials in Avonmouth. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.In this role, you will be responsible for producing accurate invoices, managing...


  • Bristol, United Kingdom Cox Automotive Full time

    **Location: Bristol** **Who are we?** We are part of Cox Enterprises, a family run business with a 120 year history of innovation and embracing the next big thing. We are the largest worldwide automotive services organisation and has 24,000+ team members across the globe supporting over 40,000 customers. We thrive on what makes us different - and we...


  • Bristol, United Kingdom JacobJames Recruitment Ltd Full time

    To provide customer service to this highly reputable company's customers with a focus and commitment to meeting team quality and performance levels. You will be working within the customer banking closures team dealing with customer telephone correspondence and basic administrative processing tasks. **Desired Experience** Some previous administrative and...


  • Bristol, United Kingdom JacobJames Recruitment Ltd Full time

    To provide customer service to this highly reputable company's customers with a focus and commitment to meeting team quality and performance levels. You will be working within the customer banking closures team dealing with customer telephone correspondence and basic administrative processing tasks. **Desired Experience** Some previous administrative and...


  • Bristol, United Kingdom JacobJames Recruitment Ltd Full time

    To provide customer service to this highly reputable company's customers with a focus and commitment to meeting team quality and performance levels. You will be working within the customer banking closures team dealing with customer telephone correspondence and basic administrative processing tasks. **Desired Experience** Some previous administrative and...


  • Bristol, United Kingdom CV-Library Full time

    A service organisation based in Emersons Green is currently recruiting a Customer Service Administrator to join their team. Working for a well-established, family-run organisation, this is an excellent opportunity for anyone looking to further their career within this field. Duties will include: * Schedule appointments, ensuring efficient allocation of...


  • Bristol, United Kingdom Pelican Business Services Full time

    **Would you like to join our friendly meter connections team?** **What we're looking for** - You will be an enthusiastic and motivated administrator - Someone that is naturally customer focused and is confident over the phone - You will be positive, flexible and have a passion for helping others. - You enjoy being part of team and collaborating with your...