Customer Service Administrator
4 months ago
Clark UK is an insuretech business based in Bristol. Part of a rapidly expanding pan European group with offices in Frankfurt, Berlin, Paris, Amsterdam, and Zurich. Collectively, the group has sales of over £100M in the UK and European territories. Clark UK operates several bespoke web assets focused on the provision of insurance services to UK mothers and fathers
**Benefits of a Customer Service Administrator**:
- Great sociable working hours
- Extensive training and ongoing development opportunities
- Income protection & Death in service
- Free Fruit every week
- Working within a fun environment, with a supportive culture
- Regular company social events
**Responsibilities of a Customer Service Administrator**:
- Performing administrative tasks such as filing, scanning, copying, and data entry
- Ensuring actions or requests are completed in a timely fashion.
- Communicating with advisors and insurance providers, transferring them to the correct department
- Maintaining accurate records and databases of insurance policies and transactions
- Preparing reports and statistics on insurance activities
- Updating and maintaining customer records and databases using our CRM system
- Collaborating with other departments and teams to ensure customer satisfaction.
**Requirements for a Customer Service Administrator**:
- Experience in customer service or an administrative role desirable
- Excellent communication and interpersonal skills, both written and verbal
- Strong attention to detail, organizational, and problem-solving skills
- A positive attitude and a customer-oriented mindset
- The ability to work independently and as part of a team.
- Ideally, familiarity with customer relationship management (CRM) tools and principles
This is a great opportunity to work for a growing insuretech company, to learn about how we look after customers in a financial services company. We will equip you with all the tools necessary to be successful, we are advocates for development and progression.
Hours: 8:30 - 4:30, 1 late per week (12-8), 1 Mid per week (10:30-6:30) 1 in 6 Saturdays 9-4
Location: Aztec west, Bristol
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
**Benefits**:
- Company events
- Free parking
- Life insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: CDSS01
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