Information & Volunteer Co-ordinator
6 months ago
Job description
The purpose of this vital role is to support Enfield residents with useful and relevant health information and to signpost local services as well as playing a key role in enhancing and coordinating an inspirational volunteer programme.
- Improve and implement our information and signposting service.
- Support and manage volunteers with engagement activities.
- Research, produce and publish content that signposts local health information andhealth services for our communications channels.
As an Information & Volunteer Co-ordinator you will work as a key member our small Healthwatch Enfield team and will be responsible for the delivery of Healthwatch Enfield services and programmes on a local level as agreed with the Board and CEO.
We are seeking an individual who has experience of working with and engaging volunteers and optimising information and guidance services to help localresidents navigate the pathways to health and social care assistance.
Key Responsibilities
Overall purpose:
- Co-ordinate and implement a consistent information signposting schedule to provide information for residents on local health and social care services.
- Work with Healthwatch Enfield Manager to enhance and support volunteering andengagement activities.
Information
1. To ensure Healthwatch Enfield’s website is up to date and provides useful and accurate information on local health and care services for residents and others as appropriate.
2. Lead in the production of external information and signposting materials and resources as appropriate, in particular for community engagement, workshops, and other public events (in collaboration with the Marketing Manager).
3. Take enquiries from the public about access to local health and care services, including how to make a complaint and how to access advocacy support.
4. Ensure all information collected through individual enquiries or entered onto the Healthwatch Enfield database and shared with Healthwatch England.
5. As appropriate, collect evidence of community-based concerns and priorities to feed into evidence of local people’s experience of using health and care services for providers, commissioners, the Health and Well-being Board, the North Central London Integrated Care Board/System and local authority scrutiny committees.
Volunteer Co-ordination
1. Lead on the recruitment of Healthwatch volunteers promoting this through publicity strategies and campaigns to maintain a sustainable volunteering offer (in collaborationwith the Marketing Manager)
2. Ensure appropriate policies and procedures are in place, including risk assessments andvolunteer DBS checks. Maintain appropriate databases and undertake otheradministrative duties to facilitate volunteering and engagement.
3. Generate volunteering opportunities and role descriptions. Ensure there is support andtraining for volunteers as required.
4. Monitor, support, motivate and accredit volunteers and their work, and whereappropriate finding opportunities to celebrate volunteering.
5. Take part in 1:1s, and take up opportunities to learn within the team, organisation andexternally.
6. Organise and support the delivery of our statutory Enter and View duty.
7. Since job descriptions cannot be exhaustive, the post-holder may be required toundertake other duties which are broadly in line with above key responsibilities.
8. The post-holder is expected to observe and comply with all Listen to Act policies andregulations, for example the Code of Conduct, Health and Safety, Data Protection, andEquality and Diversity.
Person specification
- Degree level qualification or equivalent
- Substantial experience of working with volunteers and engaging with them to deliver projects and develop skills
- Enhanced DBS clearance
- Good oral and written communication skills with an ability to engage effectively witha range of stakeholders, both within and outside the organisation
- Strong interpersonal skills and the ability to work with a diverse range of volunteers
- Good up to date knowledge of legislation and policy related to volunteering
- Able to compile and collate qualitative analysis to produce reports
- Good knowledge of health, social care and community and voluntary services locally within Enfield
- Discretion in the handling of sensitive and confidential information
- Experience of uploading and managing content using a website CMS.
- Excellent writing skills in order to write website content and social media content to ensure that local patients, residents and carers are consistently signposted to local health information and guidance.
- Ability to work on own initiative and to be proactive in developing relationships with other community partners and statutory providers across Enfield
- Demonstrate an understanding and commitment to the values of Local Healthwatch
-
Volunteer Co-ordinator
2 weeks ago
London, United Kingdom WEBRECRUIT Full timeVolunteer Co-ordinator Home-based with travel across West Midlands, Staffordshire and Shropshire About the Organisation Our client helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected. By providing members with the tools and skills they need to lead a fulfilling and active life, they ensure...
-
Client Services Co Ordinator(Volunteers)
4 weeks ago
London, United Kingdom Thrive Full timeDo you enjoy working with people and have excellent administrative skills? Do you have experience of coordinating volunteers? Do you want to work for a charity that supports people to improve their health and well-being through gardening? We’re looking for a Client Services Coordinator to support the running of the Thrive London Centre and the Social and...
-
Family Support Co-ordinator
5 months ago
London, United Kingdom Home-Start Westminster, Kensington & Chelsea, Hammersmith & Fulham Full timeJob description As a Family Support Co-ordinator you will join our team of compassionate, experienced Family Support Co-ordinators, working to build strong relationships with local families facing complex challenges; - You will work one-to-one with families to identify their needs, match them to a trained volunteer and regularly review their progress. - You...
-
Lived Experience Co-ordinator
6 months ago
London, United Kingdom The forward trust Full time**Lived Experience Co-Ordinator** **Job Type**: Full Time, Permanent **Location** North London **Salary**:£25,154 per annum We are Forward, the social enterprise that empowers people to break the cycle of crime or addiction to move forward with their lives. For more than 25 years we have been helping people to build positive and productive lives,...
-
Complaint Co-ordinator
5 months ago
London, United Kingdom Peabody Full timeSalary** Circa £30,500** Location** South East London** Contract type** Fixed Term** Weekly hours** Monday - Friday, 09:00 - 17:00** Here at Peabody, we have an exciting and interesting opportunity for a Complaint Co-ordinator to join our team on a 12 month contract basis at our Westminster Bridge Road office. You'll be managing and co-ordinating all...
-
Housing Solutions Co-ordinator
5 months ago
London, United Kingdom Novax Recruitment Ltd Full time**Housing Solutions Co-Ordinator** **Westminster** **£21-£23 P/H (Umbrella)** **Office and home based (flexible based on the day to day needs of the business).** We are currently looking for a Housing Solutions Co-ordinator you will be supporting service improvement across Housing Solutions Service through a range of clerical duties including complaints,...
-
Fleet Co-ordinator
6 months ago
London, United Kingdom Foxtons Full time**About The Role**: The Foxtons Fleet department is responsible for purchasing, servicing, valeting, and maintaining our entire fleet of approximately 900 vehicles. Foxtons has an impressive fleet including a range of vehicles, from our distinctively branded Mini's to a variety of hybrid and electric vehicles and the smooth running of our busy Fleet...
-
Office Co-ordinator
5 months ago
London, United Kingdom Computershare Full time**Office Co-ordinator** **London - On site **We give you a world of potential** An exciting opportunity for an Office Co-ordinator has now become available within the Property Services team on a full-time office bases in our London office to assist with the management of the property, facilities and health & safety for all our colleagues, contractors,...
-
Volunteer Co-ordinator
6 months ago
London, United Kingdom Bow Foodbank Full timeJob description Bow Foodbank is proud to be a community solution to the problem of food insecurity in East London. Volunteers are involved in every area of foodbank life, from carrying out day-to-day tasks to supporting back office functions and governance of the Foodbank. This role is vital to make sure our volunteers have a positive experience and can...
-
Pathway Co-ordinator
6 months ago
London, United Kingdom Imperial College Healthcare NHS Trust Full timeAn exciting opportunity has arisen within the administration team at Charing Cross Hospital’s urology department. The post holder will be primarily responsible for co-ordinating and managing the Benign urology clinics and thus will be required to work as part of a multi-disciplinary team alongside Consultants, registrars, nurses, other pathway...
-
Network Co-ordinator
5 months ago
London, United Kingdom Balfour Beatty Full time**About the role** Balfour Beatty are currently looking for a Network Co-ordinator to join our Connect Plus Services (CPS) team based at either **South Mimms, Dartford or Leatherhead.** This role co-ordinates the booking of road space on the M25 and other roads within the Area 5 network to ensure that bookings meet the information quality and time...
-
Engagement and Development Co-Ordinator
1 month ago
London, United Kingdom CV-Library Full timeEngagement and Development Co-Ordinator We have an exciting opportunity for an Engagement and Development Co-Ordinator to join the team in this hybrid-working role. Position: Engagement and Development Co-Ordinator Salary: £34 - 36k per annum (dependent on skills and experience) Location: Central London/hybrid (two days a week maximum from...
-
Enterprise Account Executive
1 month ago
London, Greater London, United Kingdom Culture Amp Full timeUnlock Enterprise Potential as an Account ExecutiveCulture Amp is seeking an exceptional Enterprise Account Executive to join our team and drive business growth. As a key member of our sales team, you will be responsible for generating new business opportunities and managing a robust sales pipeline from prospecting to close.Key Responsibilities:Generate new...
-
Registry Co-ordinator
6 months ago
London, United Kingdom universityoflondon Full time**The University of London** The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global. We are a national leader in the humanities, and we promote their value to society...
-
HR Co-ordinator
3 weeks ago
London, UK, United Kingdom WEBRECRUIT Full timeHR Co-ordinator London (with hybrid working –two days per week in the office) About the Organisation Our client is dedicated to ending the harm caused by gender-based violence. They work with women and children, offering services that are tailored to the unique needs of survivors. Their approach is holistic and empowering, partnering with survivors to...
-
HR Co-ordinator
3 weeks ago
London, United Kingdom WEBRECRUIT Full timeHR Co-ordinator London (with hybrid working –two days per week in the office) About the Organisation Our client is dedicated to ending the harm caused by gender-based violence. They work with women and children, offering services that are tailored to the unique needs of survivors. Their approach is holistic and empowering, partnering with survivors to...
-
Senior Customer Success Coach, Enterprise
6 months ago
London, United Kingdom Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...
-
Student Liaison Co-ordinator
6 months ago
London, United Kingdom Gazelle Professional Recruitment Services Ltd Full timeStudent Enrolment Co-ordinator £24,500 - 36 hr week (four days) - exceptional benefits package As a Student Enrolment Co-ordinator you’d be working for a large, globally recognised training organisation. You’d be based in their Central London office two days per week and working from home two days a week. The organisation is divided into teams - each...
-
Office Support Co-ordinator
6 months ago
London, United Kingdom The London Cremation Company Full time**Office Support Co-Ordinator** **Location**: Hybrid role, with the requirement to travel to and work from Golders Green at least once per week. **Hours of Work**: Minimum 16 hours per week **Salary**: £16,000 per annum based on 16 hours per week (£35,000 FTE) **Role Purpose** Reporting to the Managing Director, the primary objective of this role is...
-
Customer Success Coach
6 months ago
London, United Kingdom Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...