Complaint Co-ordinator

7 months ago


London, United Kingdom Peabody Full time

Salary** Circa £30,500**

Location** South East London**

Contract type** Fixed Term**

Weekly hours** Monday - Friday, 09:00 - 17:00**

Here at Peabody, we have an exciting and interesting opportunity for a Complaint Co-ordinator to join our team on a 12 month contract basis at our Westminster Bridge Road office.

You'll be managing and co-ordinating all requests for information we receive from the Housing Ombudsman Service. This will include ensuring that the correct information has been provided within the deadline provided.

**What you'll need**:

- Experience in complaint handling and working in a complaint environment.
- Knowledge of housing practices and procedures.
- Resilience with the ability to work under pressure and to tight timelines.

**A bit about the role**:
You'll contact customers following the issuance of stage two responses so that we can follow up on any outstanding issues that have not been resolved for the customer.

**Some of the key results for the role include**:

- Manage all contacts received from the Housing Ombudsman service. These include logging new complaints as requested, highlighting escalations, responding to queries and requests for information.
- Ensure that all communications are logged and available for accurate records.

**Skills & Experience required**:

- Excellent communication skills both written and verbal.
- Experience of dealing in task driven roles and ability to deliver on deadlines effectively.
- Ability to empathise and build relationships with customers and staff, showing a strong focus on putting customer experience first.
- Strong planning and organising skills to ensure priorities are kept and deadlines delivered

A minimum of 2 days working at the Westminster Bridge Road office is required.

**A bit about us**:
160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

**Here's a few of the benefits for working at Peabody**:

- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal

**Are you ready to apply?**

**PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.



  • London, United Kingdom Lockton, Inc. Full time

    **General information**: **Reference **:002747 **Vacancy location**: **Location**: United Kingdom, London, London **Work Place**: Hybrid **Region**: UK **Vacancy details**: **Job Profile**: Lockton - Experienced Professional **Title**: Complaints & Claims Co-ordinator **Description**: **Complaints & Claims Co-ordinator** **_Densura_** Since its...


  • London, United Kingdom Novax Recruitment Ltd Full time

    **Housing Solutions Co-Ordinator** **Westminster** **£21-£23 P/H (Umbrella)** **Office and home based (flexible based on the day to day needs of the business).** We are currently looking for a Housing Solutions Co-ordinator you will be supporting service improvement across Housing Solutions Service through a range of clerical duties including complaints,...


  • London, United Kingdom Lockton, Inc. Full time

    Working at Lockton At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering...

  • Office Co-ordinator

    7 months ago


    London, United Kingdom Brown & Brown Europe Full time

    **Office Co-ordinator** **Location**: London - Mark Lane (On-Site) **Package**: £Negotiable + Benefits We’re delighted to be looking to add an Office Co-ordinator to our team in Mark Lane to support the smooth running and operations of Head Office. You’ll be overseeing and supporting the front of house team who strive to deliver excellent service to...

  • Pals Co-ordinator

    3 days ago


    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    We are looking for a highly motivated and enthusiastic colleague to join us in the Patient Advice & Liaison Service (PALS) at Guy's and St Thomas' as a PALS Co-ordinator. The PALS Team is responsible for providing information about Trust services and helping to resolve problems for patients, their carers and members of the public. The information collected...


  • London, United Kingdom CV-Library Full time

    We are delighted to be supporting a West London based housing association with their recruitment of a Safety and Compliance Co-ordinator. What will you do in the role? * To ensure the organisation meets its regulatory and statutory obligations in relation to building safety * To manage and monitor standards, processes, communications and systems to...


  • London, United Kingdom Greenacre Recruitment Ltd Full time

    We are delighted to be supporting a West London based housing association with their recruitment of a Safety and Compliance Co-ordinator. What will you do in the role? * To ensure the organisation meets its regulatory and statutory obligations in relation to building safety * To manage and monitor standards, processes, communications and systems to...

  • EHCP Co-ordinator

    2 months ago


    London, United Kingdom CV-Library Full time

    Hammersmith & Fulham Council are looking to recruit a EHCP Co-ordinator. Inside IR35. Hybrid working. £(Apply online only) per day. Role purpose: The role of the EHCP Coordinator is to coordinate the effective, responsive and legally compliant delivery of education, health and care casework across the 0-25 years cohort. You will be the main point of...

  • Complaints Officer

    5 days ago


    London, United Kingdom Star Lane Medical Centre Full time

    The post is of primary importance in delivering complaints management service for the organisation. The Complaints officer will be the primary contact and will be responsible to lead on the management of the organisation’s complaints service, assessing risk and ensuring the use of good judgement and early intervention in escalating areas of concern to...


  • London / Gatwick Airport, United Kingdom Dolby Vivisol Full time

    **Join us as a Sleep Compliance Co-Ordinator** **Full-time position**:37.5 hours per week **Hours of work**: Monday - Friday rota'd weeks: 8am to 4pm / 9am to 5pm / 10am to 6pm AND rotational weekends **Location**:Gatwick Office, Lowfield Heath **Salary**: A starting salary of between £21 000.00 with a review after successful 6-month probation **Start...


  • London, United Kingdom Akton Recruitment Full time

    Housing Repairs Co-ordinator Islington £21 Per Hour I am recruiting for a local authority who is looking for someone to diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. Key responsibilities Experience of working in a contact centre answering high volume of calls to ensure targets are met. Experience of...


  • North London, United Kingdom Colbern Limited Full time

    379680-8022-23115 NCD Housing Repairs Co-ordinators Islington Contract £16.40 per hour Our client is looking for an experienced Housing Repairs Co-ordinators. A knowledge and understanding of current issues relating to social housing and social housing repairs. 1. To diagnose repairs accurately, raise orders on IT systems to contractors and...

  • Complaints Officer

    2 days ago


    London, United Kingdom Akton Recruitment Ltd Full time

    **Complaints Officer** **£13.91/H** **Initial 6-Month Contract** **Location: Greenwich** **Purpose of Job**: Responsible for supporting a customer complaints and statutory enquiry service; including Freedom of Information (FOI) and Data Protection requests (DPRs), reporting to the Asset Management Service Improvement Assistant and Service Improvement...


  • London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Repairs Co-ordinatorLocation: London (Islington and Hammersmith areas)Contract: Temporary OngoingHours: Full-Time (Monday to Friday, 9 AM - 5 PM)Estimated Salary: £20.60 per hour UmbrellaWork Arrangement: On-site only - no remote workAbout the Role:You will play a pivotal role in ensuring smooth operations within our dynamic team.Maintaining...


  • North London, United Kingdom Colbern Limited Full time

    918430-9752-2474 NCD Housing Repairs Co-ordinators Islington Contract £17.38 per hour Our client is looking for an experienced Housing Repairs Co-ordinators. A knowledge and understanding of current issues relating to social housing and social housing repairs. 1. To diagnose repairs accurately, raise orders on IT systems to contractors and...


  • London, United Kingdom Tate Full time

    Our client a leading Swiss manufacturer in watches and jewellery are looking for an experienced, enthusiastic Customer Care co-ordinator to join their successful team. Paying £25,000 with £1,000 bonus MUST be able to travel to Royal Docks London. **Role and Responsibilities** - To proactively contact customers to troubleshoot any potential complaints...


  • London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

    The Patient Experience Team are seeking a dynamic, forward thinking, innovative and highly motivated individual who is passionate about the consistent delivery of the highest quality of standards in relation to the patient experience at our Trust We are looking for an individual that has a passion for improving the patient experiences across all our...


  • North London, United Kingdom Plastexe limited Full time

    **Key responsibilities** Knowledge and understanding of current issues relating to social housing and social housing repairs. To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. Experience of working in a contact centre answering high volume of calls to ensure targets are met. Experience of dealing with phone...


  • London, United Kingdom Eden Brown Full time

    A role of **Housing Repairs Co-ordinators **has come up with **London Borough of Islington **for a duration of 6 months ongoing assignment. Pay - **£19.30 /hr Umbrella** Address - **33-37, Brewery Road, LONDON, N7 9QH** JD below **Responsibilities**: - To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. -...


  • London, United Kingdom HCA Healthcare UK Full time

    **Location** - 2 Cavendish Square **Contract Type **-Permanent, 37.5Hrs per week 09:00 - 17:30 **Salary **-** circa £35,000 per annum _dependent on skills & experience_ **Benefit package**: By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the...