Customer Care Co-ordinator

2 days ago


London, United Kingdom Tate Full time

Our client a leading Swiss manufacturer in watches and jewellery are looking for an experienced, enthusiastic Customer Care co-ordinator to join their successful team.

Paying £25,000 with £1,000 bonus

MUST be able to travel to Royal Docks London.

**Role and Responsibilities**
- To proactively contact customers to troubleshoot any potential complaints before they arise.
- Monitoring all customer correspondence and phone calls to ensure they are dealt with in the prescribed manner and in a timely fashion.
- Increase customer satisfaction, loyalty and loyalty as well as fulfilment of customer expectations.
- Minor service work on watches (adapting bracelets, changing batteries, etc.)
- Develop yourself into an integral part of the team, ensuring clear communication between colleagues and our customers.
- Continuously develop your knowledge and understanding of the brands products, services and procedures/policies.

**Key Skills**
- You must have excellent attention to detail and the ability to manage your priorities in line with the business needs.
- Confident in using MS Office, especially Excel and Word.
- Have a high level of self-motivation to continuously develop yourself.
- Strong communication skills in dealing with customers and an open, customer-oriented approach

Tate is acting as an Employment Business in relation to this vacancy.


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