Contact Centre Representative

1 month ago


Banbury, United Kingdom TieTa UK Ltd Full time

**Job description**

We are looking for customer service, agents to join our team, and as a steadily growing business there will be heaps of opportunity for you to grow and progress with us.
- **First 3 months will be office based before moving to Hybrid. Please check you are able to get to our offices in Adderbury, Banbury**_

**Rotational Shift pattern.**
- 9:00 - 17:00 (M-F)
- 11:30 - 20:00 (M-F)
- Every other Saturday 9:00 -17:00

**Basic requirements**:

- Aged 18 or above
- Have the right to work in the UK
- Residing in the UK (overseas applicants are automatically declined)
- English speaking and have good communication skills (verbal and written)
- Credit report and DBS to be provided, we will cover this cost and this is a condition of employment

**Experience and Skills Required**
- Previous customer service
- Excellent communication skills, able to show compassion and empathy, demonstrate active listening skills
- Excellent interpersonal skills and ability to build rapport
- Experience working within Financial Services

**Main Duties**
- Manage and respond to customer queries including complex issues, providing a first contact resolution where possible via phone and/or any other digital methods
- Setting appropriate, sustainable and compliant repayment arrangements
- Create a record of interaction with the customer on the customer account, ensuring details are accurate and in line with company policy and procedures
- Communicate clearly and effectively with vulnerable customers or customers experiencing financial difficulties, showing empathy and understanding, whilst remaining focused on the customer journey and experience.

**About TieTa**

At Tie-Ta we work hard but like to have fun along the way, we are ambitious and our employees are key to the growth of the business. We are a fast-growing company providing outsourced contact centre solutions to clients across the UK and overseas. We have supported over 500,000 consumers on behalf of our clients, and we pride ourselves on our enviable track record of delivering a customer-focused contact centre service directly from our award-winning dedicated UK team.

We empower our staff to deliver impeccable service and success through understanding, compliance and quality. Our team is not bound by office space and specialise in home working combined with our onsite training at our Banbury head office and close quality control. Our teams can work in the office, remotely or follow our Hybrid working model.

We pride ourselves on the tailored approach we offer to every client and every campaign. We embrace the goals, culture and ambitions of our clients and take on their company values whilst always promoting our own company values of:
**T**rust

**I**ntegrity

**E**mpowerment

**T**ransparency

**A**daptability

We aim to be a first-rate employer for our staff with personal development opportunities to grow and refine their skill set in a unique environment. We have a very talented team of people working and growing with us
- Over 90% of our team are recruited internally into senior roles such as Team Leaders, Quality Specialists and Trainers, so when you begin a career at Tie-Ta the sky really is the limit

**Job Types**: Part-time, Permanent
Part-time hours: 8 per week

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Work Location: Hybrid remote in Banbury, OX17 3NH

Reference ID: O240



  • Banbury, United Kingdom Contact Web Ltd Full time

    **Location: On-site (Banbury Office)** Join Our Exceptional Customer Service Team at Contact Web! Are you passionate about providing top-notch customer service and contributing to the success of a dynamic company? Look no further than Contact Web, a leading contact centre outsourcing firm committed to delivering outstanding customer experiences, driving...


  • Banbury, United Kingdom Contact Web Ltd Full time

    At Contact Web, we are a leading contact centre outsourcing business dedicated to providing exceptional customer service, driving sales, and efficiently managing arrears for our esteemed clients. With an unwavering commitment to excellence, we specialise in managing contact centre operations across various channels, ensuring our clients' customers receive...


  • Banbury, United Kingdom Contact Web Ltd Full time

    _**Looking for a new challenge? Do you have exceptional customer service skills? Looking for a great place to work with a company that really care? **_ Maybe it’s time for you to come and join us at Contact Web! We are seeking individuals who are not only enthusiastic and efficient but also possess an outstanding phone manner. This is an opportunity to...


  • Banbury, United Kingdom TieTa UK Ltd Full time

    **Contact Centre Representative - Collections** **Starting** **salary** from **£22,000** **Shifts**: Monday to Friday between 8.30 to 6pm **Our mission**: At Tieta, we value our people. This is what enables us to drive onwards as a company, as a team, and as individuals. Our mission is to ensure are people and customers are the heart of everything we...


  • Banbury, Oxfordshire, United Kingdom TieTa UK Ltd Full time

    Job descriptionLooking for weekend work? Want to work for a forward thinking dynamic business that value their staff?We are looking for customer service, agents to join our team, and as a steadily growing business there will be heaps of opportunity for you to grow and progress with us.- First month will be office based before moving to remote. Please check...


  • Banbury, United Kingdom Principal Medical Limited Full time

    **Job summary** We have an exciting opportunity for an enthusiastic and motivated individual to join our Contact Centre team as a Contact Centre Agent here at Banbury Cross Health Centre. Experience of working in a contact centre/customer service environment would be advantage, however we do provide a structured training schedule and on-the-job training...


  • Banbury, Oxfordshire, United Kingdom Principal Medical Limited Full time

    Job summaryWe have an exciting opportunity for an enthusiastic and motivated individual to join our Contact Centre team as a Contact Centre Agent here at Banbury Cross Health Centre.Experience of working in a contact centre/customer service environment would be advantage, however we do provide a structured training schedule and on-the-job training for all...


  • Banbury, United Kingdom TieTa UK Ltd Full time

    **Job description** We are looking for customer service, agents to join our team, and as a steadily growing business there will be heaps of opportunity for you to grow and progress with us. - **First 3 months will be office based before moving to Hybrid. Please check you are able to get to our offices in Adderbury, Banbury**_ **Rotational Shift...

  • Account Manager

    4 weeks ago


    Banbury, United Kingdom Cactus Search Full time

    We are currently on the look out for an Account Manager to effectively manage the client relationship, supporting effective delivery and growth of accounts, additionally, supporting commercial and contractual engagement identifying potential opportunitiesand ensuring first class service delivery. This role will be a hyrid role and you must be able to commute...

  • Operations Manager

    4 weeks ago


    Banbury, United Kingdom Cactus Search Full time

    We are currently supporting a key client of ours with the recruitment of an Operations Manager role within their impressive & refresing contact centre. This is an important role for our client, if successful in this role you will lead teams and Team Leaders across a growing customer service function. It will be your responsibility to drive performance whilst...


  • Banbury, United Kingdom Contact Web Ltd Full time

    _**Looking for a new challenge? Do you have exceptional B2B and customer service skills? Looking for a great place to work with a company that really care? **_ Maybe it’s time for you to come and join us at Contact Web! We are seeking individuals who are not only enthusiastic and efficient but also possess an outstanding phone manner. This is an...


  • Banbury, United Kingdom Contact Web Ltd Full time

    **Company Overview**: At Contact Web, we take pride in being a premier contact centre outsourcing business dedicated to delivering exceptional service to our clients. We are passionate about creating a positive and fulfilling employee experience by providing an excellent work environment. Our commitment to excellence is reflected in our new campaign, where...

  • Team Leader

    2 months ago


    Banbury, United Kingdom Cactus Search Full time

    Due to continued growth, we have another vacancy for an enthusiastic, focused Team Manager to join our client's busy, vibrant team. **About the role**: - Lead a team to meet and exceed business objectives, service targets corporate goals including: operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition. -...

  • Credit Controller

    2 weeks ago


    Banbury, United Kingdom Contact Web Ltd Full time

    _**Looking for a new challenge? Do you have exceptional customer service skills? Looking for a great place to work with a company that really care? **_ Maybe it’s time for you to come and join us at Contact Web! We are seeking individuals who are not only enthusiastic and efficient but also possess an outstanding telephone manner. This is an opportunity...


  • Banbury, United Kingdom Contact Web Ltd Full time

    **Company Overview**: At Contact Web, we take pride in being a premier contact centre outsourcing business dedicated to delivering exceptional service to our clients. We are passionate about creating a positive and fulfilling employee experience by providing an excellent work environment. Our commitment to excellence is reflected in our new campaign, where...


  • Banbury, United Kingdom Contact Web Ltd Full time

    **Company Overview**: At Contact Web, we take pride in being a premier contact centre outsourcing business dedicated to delivering exceptional service to our clients. We are passionate about creating a positive and fulfilling employee experience by providing an excellent work environment. Our commitment to excellence is reflected in our new campaign, where...


  • Banbury, United Kingdom The Recruitment Group Full time

    **The Recruitment Group is hiring!** - We are delighted to be able to offer a new role as a **Marketing Services Representative** for a client based in Banbury, no prior experience is necessary for this role. Role: Marketing Services Representative - Hybrid Working **Salary**: £20,500 per annum (plus uncapped monthly bonus earnings) Location: Banbury,...


  • Banbury, Oxfordshire, United Kingdom Listers Full time

    Job IntroductionWe are recruiting for a Customer Contact Specialist based at our VW & Skoda Servicing dealership in Banbury. The hours of work are Monday to Friday, 08:00 - 17:00.The basic salary for this position is up to £28,00 with a OTE of £33,000.This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a...


  • Banbury, United Kingdom The Recruitment Group Full time

    We are on the lookout for a Marketing Services Representative to join our well-established client based in Banbury. This is a permanent position, and the salary is ?20,500 plus uncapped commission. This role will be working Monday to Friday with no weekends. This is a hybrid role with 2 days at home once training has been completed. Our client has been...

  • Centre Operative

    4 weeks ago


    Banbury, United Kingdom Milk and More Full time

    Banbury- Logistics & Supply Chain & Transport- Banbury, GB, OX16 4UZ- Milk & More carry out 1,300,000 deliveries of daily essentials every week to homes around Britain, via a network of 53 fulfilment centres. The milkman is arguably the original home delivery service and Milk & More is ensuring that this great British tradition continues to flourish.- Milk &...