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Team Leader

2 months ago

Banbury, United Kingdom Cactus Search Full time

Due to continued growth, we have another vacancy for an enthusiastic, focused Team Manager to join our client's busy, vibrant team.
**About the role**:

- Lead a team to meet and exceed business objectives, service targets corporate goals including: operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.
- Continually review and monitor the work performance of all advisors against agreed KPIs, ensuring that calls are handled professionally.
- Implement reward & recognition programs and share best practices across teams and build a spirit of teamwork and a work environment that promotes high levels of engagement amongst team members.
- Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to the Operations Manager.

**Who are we looking for?**:

- Evidence of effective interpersonal, coaching and leadership/supervisory skills.
- Previous Team Leading / Managerial experience is essential
- Previous experience working in a call centre environment is essential.
- Excellent verbal and written communication skills.
- Good numeric and verbal reasoning skills.
- Effective problem-solving skills.
- Performance management skills and experience.
- Client/customer management skills

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