Account Manager

4 weeks ago


Banbury, United Kingdom Cactus Search Full time

We are currently on the look out for an Account Manager to effectively manage the client relationship, supporting effective delivery and growth of accounts, additionally, supporting commercial and contractual engagement identifying potential opportunitiesand ensuring first class service delivery.
This role will be a hyrid role and you must be able to commute to our clients site near Banbury at least 2 times a week

**Requirements**:

- Manage all day to day client specific contractual and commercial items
- Responsible for monitoring day to day performance of the business against Service Levels.
- Build and maintain strong relationships in order to support new business opportunities
- Ensures services and plans align with strategic business objectives.
- Escalation point for major incidents plus support/admin.
- Owns the production and distribution of monthly MI Reports among key stakeholders
- Communication and review of any major problem/ incident trends to ensure continuous improvement.

**Experience**:

- BPO Operations and/or Client servicing background in a Managerial capacity would be beneficial
- Contact Centre experience - Essential
- Excellent spoken and written communication skills - Essential
- Interpersonal skills and leadership qualities
- Ability to seek out, manage and influence opportunities for continuous improvement and change
- Ability to ensure highest standards of quality and customer care are achieved
- Computer literate, proficient in the use of the MS Office suite of software


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