Operations Administrator
7 months ago
To ensure the effective planning/allocation of PPM tasks using Mitie CAFM system and scheduling/planning tools for
operational teams
- Prepare schedule to maximise utilisation (where possible) and effectiveness of planned routes for appropriately skilled
engineers to achieve PPM SLAs each day.
- To identify areas of risk to KPIs and raise with Supervisor/Contract Manager to take action to eliminate, reduce or transfer
the risk of failing SLA's
- To carryout duties in compliance with Mitie Technical Facilities Management Policies and Procedures
- Ensuring PPM certification is attached in Mitie CAFM system
- Working closely with Contract Managers, Supervisors, Admin and Service Assurance Teams
- Report/escalate to Supervisors and Contract Manager of PPMs in jeopardy
- Ensure mitigation reasons are applied in Maximo once agreed with client
- To perform tasks in a professional manner to a suitable standard to meet both Client and Mitie expectations
- Compliance with Health and Safety policy/legislation
- To ensure that so far as is reasonably practicable Mitie TFM reacts efficiently and effectively in line with client SLA's and
KPI's
Main duties
- To mange all Mitie Engineer PPM work schedules in Click, communicating with operational teams daily, weekly, and
monthly
- To allocate all Contractor PPM work in Maximo, communicating with operational teams daily, weekly, and monthly
- Ensuring completion of Contractor PPM work in Maximo
- Ensuring PPM certification is attached in Maximo
- Monitor site compliance in relation to PPM activities (Utilising Mitie reporting tools)
- Effective utilisation, efficiency and productivity of the Mitie Engineers Excel Challenge Inspire
- at service delivery, we must be the best at everything
- We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?
- Have fun and be passionate about what you do
- Regular communication with Engineers, Contract Managers, Supervisors, Admin and Service Assurance Teams - Ensure the effective planning/allocation of PPM tasks using Mitie CAFM system and scheduling/planning tools to aid the completion of all PPMs within the month. - In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Line Manager - Ensure mitigation reasons are applied in Maximo once agreed with client - To provide support to the wider Account Management Team - Supporting Helpdesk during busy periods
Person Specification
Skills & Behaviours
- Reliable and ability to get on with others, with excellent verbal reasoning skills
- Experience of daily interaction and workload management of field engineers
- Co-ordination and Planning skills - excellent organisational skills and ability to prioritise workload.
- Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to
external parties.
- Customer Care - Capable of delivering results and meeting customer expectations
- Commercially aware with a clear focus on high quality and control of cost
- Self-motivated, tenacious and result-oriented with a positive outlook
- Calm under pressure
- Assertive
Qualifications & Experience
- Understanding of supply chain/basic planning process (order, production, delivery)
- Microsoft Intermediate Excel skills
- Knowledge of Maximo or similar CAFM system
- Knowledge of Click or similar scheduling/planning tool
- Relevant experience in a Planning role using business in-house systems together with Microsoft packages
- A knowledge of the hard services and facilities management sectors is desirable
- Educated to A Level standard or equivalent business is desirable
Working within the Mitie values and behaviours
People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.
Trustworthy
- We do what we say we will How we behave
- We treat all colleagues with respect - We challenge people when they don't do the right thing - We welcome advice from anyone that might improve what we do - We are open and honest - We think safety and always follow rules for safe working
Helpful
- We go out of our way to make
a difference How we behave
- We work with each other to achieve the best for clients and for Mitie - We share information to help colleagues succeed - We build great relationships - Our first response to requests will always be positive - We look out for each other, never walking by unsafe actions or situations
Inspiring
- We help others to be the best
they can be How we behave
- We support and encourage each other to develop - We lead by example - We set clear expectations - We listen to and learn from others - We learn from mistakes and incidents to prevent recurrence
Passion Take our people, add their passion, and you get something really special.
Spirited
- We give it everything we've
got How we behave
- We do good things for each other,
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