Customer Strategy Specialist

3 weeks ago


Warwick, United Kingdom National Grid Full time

**Customer Strategy Specialist**:

- Location: Warwick, GB, CV34 6DA- Division: Customer Management- Job Type:
- Requisition Number: 52521- Department:
- Job Function: Customer Experience and Marketing**About the role**:
**We are looking for a Customer Strategy Specialist to join our Customer Connections Team in Warwick, working on a hybrid basis.**

National Grid Electricity Transmission (NGET) owns and maintains the high-voltage electricity transmission network in England and Wales. Every time a phone is plugged in or switch is turned on, we’ve played a part, connecting you to the electricity you need.

You will be required to create content for internal and external consumption on reform to support stakeholder engagement. You will play a large role in developing evidence for our RIIO T3 business plans to help secure funding for NGET to deliver connections reform initiatives.

Connections Reform is an industry wide programme of work designed to resolve the issues within the connections landscape and implement futureproof arrangements to effectively facilitate customer connection and you will play a key role in supporting the implementation of connection reform initiatives and the transition to a new connections process due to go live in January 2025, through helping to create and manage project management tools and actions.

This role will also work in partnership with colleagues in Electricity Transmission (ET) Corporate Affairs (who will provide strategy for ET external communications) and the ESO (for who we work in partnership to develop and deliver connection reform initiatives).

**About you**:
We are looking for someone who is highly organised and has experience in coordinating project plans and the communications that go alongside these. You will need to be highly organised and passionate about fixing problems.

You will have experience in taking high level information and summarising it for different audiences, understanding that not everyone absorbs information in the same way.
- Impeccable written and verbal communication skills
- Practical experience of preparing tailored articles, reports and presentations to engage relevant audiences
- Advanced use of PowerPoint is essential
- Excellent attention to detail
- Experience of working with third-party agencies
- Ideally, experience working with data within Excel
- A good understanding of the energy industry is preferable but not a pre-requisite

**What you'll get**:

- Salary of £45,000 - £50,000 dependant on experience
- Annual Performance Based Bonus
- Hybrid working model between Home and our Head Office in Warwick
- 26 days annual leave, plus eight statutory days
- The option to buy additional or sell holiday days
- Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%
- 37 hour working week
- Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
- Access to a numerous apps which support health, fitness and wellbeing

**More information**:
Customer connections play a key role in physically connecting projects to the high voltage network - connecting more and more low carbon electricity. It’s a crucial role and pivotal in turning the UK’s net zero ambitions into reality.
National Grid Electricity Transmission (NGET) is at the heart of energy in the UK. The electricity we provide gets the nation to work, powers schools and brings energy to life. Our energy network connects the nation, so it’s essential that it’s continually evolving, advancing, and improving.

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.

To find out more about us, please follow the link below:
LI-NE1 #LI-HYBRID



  • Warwick, United Kingdom JLR Full time

    REQ ID: 122869 JOB TITLE: Customer Strategy Specialist SALARY: £54,055-£58,000 (DOE) POSTING START DATE: 03/04/2024 POSTING END DATE: 17/04/2024 LOCATION: Warwick Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to...


  • Warwick, United Kingdom Jaguar Land Rover Full time

    Warwick / Hybrid (UK remote)Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry. WHAT TO EXPECT You’ll be responsible for leading technical projects...


  • Warwick, United Kingdom Jaguar Land Rover Full time

    WarwickBeyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry. WHAT TO EXPECT You’ll be responsible for leading technical projects and supporting...


  • Warwick, United Kingdom Jaguar Land Rover Full time

    Warwick / Hybrid (UK remote)Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry. WHAT TO EXPECT You’ll be responsible for leading technical projects...


  • Warwick, United Kingdom National Grid Full time

    **Customer & Stakeholder Strategy Lead - ESO**: - Location: Warwick, GB, CV34 6DA- Division: Future Markets- Job Type: - Requisition Number: 51505- Department: - Job Function: Sales and Commercial**About the role**: Great Britain's electricity system is undergoing an ambitious, exciting and vital transformation. Together with industry, we are creating a...


  • Warwick, United Kingdom Contechs Full time

    **Position Title: Global Strategy Buyer** **Duration: 6 Months Rolling Contract** **Location: Gaydon** £38.00 per hour - Inside IR35 - Umbrella Rate **Division: Purchasing** **Position Description** - Reporting to the Global Commodity Leader you’ll have Global responsibility for specific commodities on behalf of the Client. You will utilise your...


  • Warwick, United Kingdom Apex Recruitment Services Full time

    **24-month Contract** **Location: Warwick** Are you ready to take your marketing expertise to the next level? Join us for an exhilarating 24-month journey where you'll play a pivotal role in building and delivering a compelling category go-to-market plan, ensuring appropriate positioning and messaging, backed up by a deep understanding of markets and the...


  • Warwick, United Kingdom Volvo Financial Services Full time

    Field Sales Specialist **Location**:Warwick, GB, CV34 5YA**Position Type**:Professional**Join Our Team as a Finance Sales Specialist at Volvo Financial Services** **Salary**: Pay band 7**Location**: UK (Home & Office based with occasional travel)At Volvo Financial Services, we drive innovation and excellence in the commercial vehicle industry. Committed to...


  • Warwick, United Kingdom Jaguar Land Rover Full time

    WarwickBeyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry. WHAT TO EXPECT This is an all-new role working for one of the world’s most iconic brands....


  • Warwick, United Kingdom Contechs Full time

    **Direct Production Strategy Buyer** **Duration: 12 Month Rolling Contract** **Location: Gaydon** **Direct Production Strategy Buyer working for our high profile client in the Automotive sector.** **£36.80 - Inside IR35 - Umbrella Rate** **Position Description**: - Reporting to the Global Commodity Leader the Procurement Buyer will have Global...


  • Warwick, United Kingdom Jaguar Land Rover Full time

    WarwickBeyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry. WHAT TO EXPECT This is an all-new role working for one of the world’s most iconic brands....

  • Attraction Specialist

    3 weeks ago


    Warwick, United Kingdom MCC Full time

    **About the Role**: The Attraction Specialist will support the Head of Talent Acquisition and Attraction in delivering our end-to-end recruitment strategy by attracting and recruiting a diverse workforce at optimum cost and timescale. This role will be integral in improving and sustaining our brand visibility, showcasing our employee value proposition, and...

  • Head of Strategy

    24 hours ago


    Warwick, United Kingdom National Grid Full time

    About the role This is the time for action – we need to move at pace and reform our energy system – to deliver energy security, to tackle climate change and to protect our people.  The Head of Corporate Strategy is a vital role that will help NESO accomplish its purpose, vision and values by creating a corporate strategy that guides the...


  • Warwick, United Kingdom Adria Solutions Full time

    Cloud Engineering Specialist The Cloud Engineering Specialist is pivotal in crafting, executing, and enhancing cloud-based solutions for IT frameworks and digital advancement initiatives. This role focuses on creating secure, scalable cloud environments using cutting-edge technologies to foster innovation, efficiency, and agility. Providing crucial advice...


  • Warwick, United Kingdom Dassault Systèmes Full time

    **YOUR ROLE**: As a Sales Operations Excellence Specialist with a focus on Sales Strategy and Operations you will be responsible for all aspects of planning & performance optimisation, reporting and dashboarding, sales forecasting, sales process optimization, sales development and territory planning. **YOUR RESPONSOBILITIES**: - Establish a sales...


  • Warwick, United Kingdom National Grid Full time

    **The opportunity**: We are looking for a Head of Connections Strategy & Reform to lead the connections reform on behalf of National Grid’s Electricity Distribution business (NGED), to develop and deliver an ambitious future connections strategy and drive our ambition to be a leading, influential voice in the industry on connections reform. Reporting to...


  • Warwick, United Kingdom Telent Technology Services Limited Full time

    **Environment and Sustainability Specialist** At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected...


  • Warwick, United Kingdom Warwickshire County Council Full time

    **Technical Specialist - SEND Sufficiency**: - location_on - Warwick 01/05/2024 - Technical Specialist - SEND Sufficiency The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Job details **Salary** £36,648 - £39,186 per annum **Contractual...


  • Warwick, United Kingdom MSP Direct Sourcing Full time

    **Job title**: Strategic Procurement Specialist **Location**: Warwick (on-site) **Contract length**: 12 months **Working hours**: Monday - Friday, 0900 - 1700 **Pay rate**: Up to £35 per hour Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Strategic Procurement Specialist on behalf of a leading energy...


  • Warwick, United Kingdom Siemens Energy Full time

    Procurement Specialist/Strategic Buyer About the Role Location United Kingdom Warwickshire Warwick Company Industrial Turbine Company (UK) Limited Organization Gas Services Business Unit Distributed Full / Part time Full-time Experience Level Experienced Professional A SNAPSHOT OF YOUR DAYDiscover a great opportunity at Siemens Energy...